AR Specialist

Clark Associates; Lititz (Lancaster County); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Career growth

AI initiatives

Cross-team collaboration

Investing in people

Job summary

Clark National Accounts is expanding our Accounts Receivable team and seeking motivated AR Specialists to help transform the AR function. You will partner with customers and internal teams to manage accounts receivable, resolve payment issues, reduce aging balances, and build strong customer relationships.

You'll engage with customers regularly through phone calls and emails. Beyond daily AR activities, you will help drive process improvements and the adoption of AI-powered solutions as we

Qualifications

• Experience in AR, collections, credit, or customer account management.
• Strong problem-solving and process-improvement mindset.

Responsibilities

• Manage collection tasks for overdue invoices and choose optimal actions.
• Establish and update customer records and reconcile accounts.
• Coordinate collection procedures with divisional leaders and drive process improvements.
• Provide timely, professional responses to customer inquiries.
• Maintain reporting tools and offer insights into progress and activities.
• Negotiate and formalize payment plans with customers as needed.
• Initiate and respond to legal measures for accounts when required.

Skills

Accounts receivable

Collections

Customer communication

Problem solving

Process improvement

Job description

Job Summary

Clark National Accounts is growing and expanding our Accounts Receivable team. We are seeking motivated AR Specialists who want to be part of an exciting transformation of the AR function.

In this role, you will partner with customers and internal teams to manage accounts receivable, resolve payment issues, reduce aging balances, and build strong customer relationships. You'll engage with customers regularly through phone calls and emails. Beyond daily AR activities, you'll help drive process improvements and the adoption of AI-powered solutions as we modernize and strengthen our receivables operations.

This is an excellent opportunity for professionals with AR, collections, credit, or customer account management experience who enjoy problem-solving, continuous improvement, and making a meaningful impact in a growing organization.

Why Join Us?

• Be part of a growing company investing in people, technology, and innovation.
• Help shape the future of Accounts Receivable through process improvement and AI initiatives.
• Collaborate with teams across the organization.
• Enjoy opportunities for professional growth and career advancement.

The AR Team is in office 2 days/ week.

Responsibilities

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.