AR Specialist

The Supply Room in; Ashland (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid leave

Medical insurance

Dental insurance

Vision insurance

401k match

Tuition reimbursement

Job summary

The Supply Room, a division of TSRC, Inc., is seeking an Accounts Receivable Specialist to monitor customer accounts, collect past-due balances, and process payments. This on-site role at Ashland, VA, supports internal teams and maintains accurate records in a fast-paced environment.

Responsibilities include communicating with customers, resolving discrepancies, and safeguarding confidential information while upholding company policies.

Qualifications

• Requires high school diploma or GED or equivalent work experience.
• Accounts receivable and collections experience required.
• Experience with customer account management and payment processing preferred.

Responsibilities

• Monitor customer accounts and identify current and past-due balances.
• Contact customers by phone, email, or other methods to collect outstanding payments.
• Respond to questions about balances, invoices, and payment status.
• Verify and update customer account and contact information as needed.
• Process customer payments, including credit card transactions, accurately and securely.
• Maintain AR records and supporting documentation.

Skills

Accounts receivable

Collections

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: Ashland Office - Ashland, VA, Salary Range: $20.00 - $23.00Hourly, Position Summary

Essential Responsibilities

• Monitor customer accounts and identify current and past-due balances.
• Contact customers by phone, email, or other communication methods to collect outstanding payments.
• Respond promptly and professionally to customer questions regarding account balances, invoices, and payment status.
• Verify and update customer account and contact information as needed.
• Process customer payments, including credit card transactions, accurately and securely.
• Maintain accurate accounts receivable records and supporting documentation.
• Work collaboratively with internal departments to resolve billing discrepancies and customer account issues.
• Protect confidential customer and company information in accordance with company policies.
• Maintain a safe, clean, and organized work environment by following company policies, procedures, and safety regulations.
• Perform other duties and special projects as assigned.

Qualifications: Minimum Qualifications

Education

• High school diploma, GED, or equivalent work experience required.

Experience

• Previous accounts receivable and collections experience required.
• Experience with customer account management and payment processing preferred.

Knowledge/Skills

• Demonstrates a high level of integrity, professionalism, and confidentiality.
• Strong organizational skills with exceptional attention to detail.
• Proficient in Microsoft Office applications and general computer software.
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to work independently while contributing effectively in a team environment.
• Strong time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Professional and courteous when interacting with customers, vendors, and coworkers.
• Self-motivated with a willingness to learn and continuously improve.
• Reliable, dependable, and responsive in a fast-paced environment.
• Strong problem-solving skills with the ability to adapt to changing priorities.
• Positive attitude and commitment to providing outstanding customer service.
• Demonstrates sound judgment, accountability, and a strong work ethic aligned with company values.

About the Company

The Supply Room a division of TSRC, Inc., is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the region’s largest independent office supply dealer with seventeen locations in Colorado, Virginia and Maryland. A family-owned and operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

Available benefits include:

• paid leave and holidays
• medical, dental, vision, and life insurance coverage
• short and long term disability coverage
• 401k with a corporate match
• tuition reimbursement for career development courses

TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

TSRC, Inc. maintains a drug free workplace.