AR Representative

Concentra, Inc; Lombard (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan with Employer Match

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is seeking an Accounts Receivable Representative for our Lombard, IL location. The role supports timely cash collection, daily cash reconciliation, and accurate receivables reporting in accordance with company policies.

The position is full-time, onsite, with standard Monday–Friday hours. Ideal candidates have 3+ years of experience in collections, especially in occupational health, and strong MS Office skills, communication, and problem-solving abilities.

Qualifications

• Degree from an accredited college or university required.
• Three or more years of demonstrated collection experience (occupational health preferred).

Responsibilities

• Resolves escalated problems via communications with employers, insurance companies, TPAs and labs.
• Processes rebills and composes correspondence to customers.
• Monitors and reviews account aging reports to ensure timely collection.
• Reviews documents and reconciles discrepancies and makes needed adjustments.
• Performs account payment reconciliations with incoming receipts.
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients.
• Negotiates repayment terms on past due accounts.
• Makes decisions on referring accounts for collection or writing off.
• Trains new employees and assist peers.
• Schedules and distributes work to meet deadlines and facilitate efficient workflows.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Problem Solving

Customer Service

HIPAA/PHI Compliance

Excel

Outlook

Word

Communication

Time Management

Independent Work

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

AR Representative

Location: US-IL-Lombard

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

• Employment Type: Full-time
• Schedule: 1st shift / standard business hours (Monday-Friday)
• Work Environment: 100% onsite (in-office)
• Location: Springer Drive Lombard, Illinois

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
• Determines when adjustments are appropriate and necessary and applies
• Resolves Employer Issues when necessary, such as misapplied or missing payments
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Degree must be from an accredited college or university.

Job-Related Experience

• Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively and professionally
• Excellent time management skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the range of $20.00to $24.00 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans