AR Representative

Concentra, Inc; Addison (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer Match

Medical, Vision, and Dental Plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Job summary

Concentra, Inc in Addison, Texas is seeking a full-time team member for their Central Billing Office. This role involves managing accounts receivable duties, resolving customer issues, and ensuring accurate collection procedures. The ideal candidate will possess at least three years of collection experience, alongside exceptional customer service skills.

The position offers competitive benefits including a 401(k) plan, medical and dental coverage, paid time off, and tuition reimbursement. Join Concentra and be a part of our mission to provide exceptional service.

Qualifications

• Minimum three years of demonstrated collection experience, preferably in occupational health.
• Ability to handle sensitive and confidential information in accordance with laws.
• Strong customer service skills and professionalism.

Responsibilities

• Resolve escalated customer problems.
• Process rebills and correspondence to customers.
• Monitor and review account aging reports for timely collection.
• Prepare and distribute reports on accounts receivable.
• Train new employees and assist peers.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative and Flexibility

Customer Service Skills

Time Management

Communication Skills

Writing and Documentation

Education

High school diploma or GED equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Job Details

• Job ID: 347943
• Position Category: Corporate - Central Billing Office
• Position Type: Full Time
• Recruiter: Cecilia Dunn
• Location: US-TX-Addison, Midway Road Addison, Texas

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

Employment Type: Full-time

Schedule: 1st shift / standard business hours (Monday-Friday)

Work Environment: 100% onsite (in-office)

Location: Midway Road Addison, Texas

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
• A/R Aging Report
  • Determines when adjustments are appropriate and necessary and applies
  • Resolves Employer Issues when necessary, such as misapplied or missing payments
• Documentation
  • Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Rebills
  • Monitors rebills for open balances and takes appropriate action
  • Schedules and distributes work to meet deadlines and facilitate efficient workflows.
• This job description is not designed to cover or contain a comprehensive listing... Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education / Credentials

• High school diploma or GED equivalent

Job-related Experience

• Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)

Job-related Skills / Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively and professionally
• Excellent time management skills
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.