AR Representative

Concentra, Inc; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Match

Medical, Vision, Prescription, Telemed

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking an AR Representative in Phoenix, AZ to help ensure timely and accurate collections, perform cash reconciliation, and uphold Concentra policies. The role supports employer clients and employees with accurate billing and responsive service.

You will handle rebills, aging reviews, document reconciliation, and payment matching while collaborating with clinics and management. A strong customer-service focus and HIPAA/PHI sensitivity are essential.

Qualifications

• High school diploma or GED.
• Minimum three years of demonstrated collection experience; occupational health experience preferred.
• Proficiency with Microsoft Excel, Outlook and Word.
• Strong customer service skills and ability to handle sensitive information (HIPAA/PHI).
• Ability to make decisions and solve problems using logical analysis.
• Excellent time-management, writing and documentation skills.
• Ability to work independently and handle multiple tasks and priorities.

Responsibilities

• Resolve escalated problems via communications with employers, insurance companies, TPAs, and labs.
• Process rebills and compose correspondence to customers.
• Monitor and review account aging reports to ensure timely collection.
• Review documents and reconcile discrepancies, making needed adjustments.
• Perform account payment reconciliations with incoming receipts.
• Prepare and distribute periodic reports on A/R and past‑due accounts for management and clients.
• Negotiate repayment terms with clients on past‑due accounts.
• Make decisions on referring accounts for collection or writing off.
• Train new employees and assist peers.
• Other duties as assigned; responsibilities may change at any time with or without notice.
• A/R Aging Report: determine appropriate adjustments and resolve employer issues.
• Documentation: interact with clinics to resolve invoice charges or issues and secure supporting documentation.
• Rebills: monitor rebills for open balances; schedule and distribute work to meet deadlines and facilitate efficient workflows.

Skills

MS Excel

Outlook

MS Word

Customer Service

HIPAA/PHI

Time Management

Independent Work

Problem Solving

Education

High School Diploma or GED

Job description

AR Representative

Location: Phoenix, AZ, USA. Full‑time position with the Corporate Central Billing Office.

Overview

As a valued member of Concentra, you will play a key role in ensuring timely and accurate collections of payments, daily reconciliation of cash, and compliance with Concentra policies and procedures.

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Join Concentra, and see what makes us different and better.

Responsibilities

• Resolve escalated problems via communications with employers, insurance companies, TPAs, and labs.
• Process rebills and compose correspondence to customers.
• Monitor and review account aging reports to ensure timely collection.
• Review documents and reconcile discrepancies, making needed adjustments.
• Perform account payment reconciliations with incoming receipts.
• Prepare and distribute periodic reports on A/R and past‑due accounts for management and clients.
• Negotiate repayment terms with clients on past‑due accounts.
• Make decisions on referring accounts for collection or writing off.
• Train new employees and assist peers.
• Other duties as assigned; responsibilities may change at any time with or without notice.
• A/R Aging Report: determine appropriate adjustments and resolve employer issues.
• Documentation: interact with clinics to resolve invoice charges or issues and secure supporting documentation.
• Rebills: monitor rebills for open balances; schedule and distribute work to meet deadlines and facilitate efficient workflows.

Qualifications

• High school diploma or GED equivalent.
• Minimum three years of demonstrated collection experience; experience in occupational health preferred.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Strong customer service skills and ability to handle sensitive and confidential information (HIPAA/PHI).
• Ability to make decisions and solve problems using logical analysis.
• Excellent time‑management, writing, and documentation skills.
• Ability to work independently and handle multiple tasks and priorities.
• Service mentality, attention to detail, sense of urgency, initiative, and flexibility.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, and Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans.

Concentra is an equal‑opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including hiring, promotion, and advancement, without regard to race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.