AR Representative

Concentra, Inc.; Phoenix (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer?

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking an Accounts Receivable professional in Phoenix, AZ to ensure timely collection of payments and accurate reporting in line with company policies.

The role includes daily cash reconciliations, rebills, aging report reviews, and communication with employers, insurers, TPAs, and labs. Primary duties involve resolving issues, negotiating payment terms, and maintaining high standards of confidentiality and compliance, including HIPAA.

Qualifications

• Minimum of three years of demonstrated accounts receivable or collections experience (occupational health preferred).
• Ability to handle confidential information in compliance with HIPAA and company policies.
• Strong written and verbal communication skills and professionalism.

Responsibilities

• Resolve escalated problems via communications with employers, insurers, TPAs and labs.
• Process rebills and compose correspondence to customers.
• Monitor and review aging reports to ensure timely collection.
• Reconcile discrepancies and make necessary adjustments.
• Prepare and distribute periodic A/R and past-due reports.
• Negotiate repayment terms on past-due accounts.

Skills

Attention to Detail

Customer Service

HIPAA Compliance

Excel

Communication Skills

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Word

Job description

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

• Employment Type: Full-time
• Schedule: 1st shift / standard business hours (Monday–Friday)
• Location: Sky Harbor Circle Phoenix, AZ
• 401(k) Retirement Plan with Employer Match
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer,including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients’ repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
• A/R Aging Report
  • Determines when adjustments are appropriate and necessary and applies
  • Resolves Employer Issues when necessary, such as misapplied or missing payments
• Documentation
  • Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting
    documentation
• Rebills
  • Monitors rebills for open balances and takes appropriate action
  • Schedules and distributes work to meet deadlines and facilitate efficient workflows.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education/credentials

• High school diploma or GED equivalent

Job-related experience

• Customarily has at least three or more years of demonstrated collection experience (occupational
  health, preferred)

Job-related skills/competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively and professionally
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned