AR & Customer Support Coordinator

Maddox Industrial Transformer; Batavia Township (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & wellness

Maternity/Paternity leave

401(k) match

Paid holidays & PTO

Vision & Dental

Job summary

Maddox Industrial Transformer is seeking an experienced AR & Customer Support Coordinator to join our accounting team. The successful candidate will manage customer invoicing, engage with customers, handle invoicing processes, payments and account questions.

This role offers opportunities to grow within the AR and finance teams, with an emphasis on accuracy, discretion with confidential information, and delivering professional customer service.

Qualifications

• Minimum high school degree, associate or bachelor’s degree preferred.
• 2+ years in AR and collections or customer service.
• Excellent organizational and time-management skills.
• Discretion handling sensitive and confidential information.
• Attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Good grammar, spelling and punctuation.
• Proficiency with accounting software and Google Suite.

Responsibilities

• Own the invoicing process and customer-facing communication related to invoice submission.
• Maintain high professionalism when handling customer inquiries.
• Collaborate with internal partners to resolve invoicing questions or disputes.
• Research and resolve internal processes to complete the invoicing workflow.
• Maintain detailed customer order records.
• Research and record customer payments.

Skills

AR & Collections

Customer Service

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Accounting software

Google Suite

Job description

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

We are seeking an experienced AR & Customer Support Coordinator to join our accounting team. The successful candidate will be responsible for managing customer account invoicing, with responsibilities including customer engagement, managing invoicing, payment and account questions. This position provides opportunities to grow with the AR team as well as the finance & accounting team.

More about You:

Your key responsibilities will include:

• Ownership of Invoicing process and customer-facing communication related to invoice submission
• High professionalism when managing and responding to customer inquiries
• Open communication and collaboration with internal partners for resolution of invoicing questions or disputes
• Researching and resolution of internal processes to complete the invoicing process
• Maintain detailed customer order records
• Researching and recording customer payments

Experience & Education:

• Minimum High School Degree. Associate or Bachelor degree preferred.
• 2+ years of experience in AR and collections or customer service
• Excellent organizational and time-management skills.
• Ability to handle sensitive and confidential information with discretion.
• Attention to detail and accuracy
• Strong communication and interpersonal skills.
• Good grammar, spelling and punctuation skills
• Proficiency with accounting software and Google Suite.

Pro Tip:

• Pay range = (wages + bonus)
• Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including:
• Health & wellness benefits (insurance or cash-in-lieu options)
• Paid maternity and paternity leave
• 401(k) with 100% match up to 8% of wages
• Paid holidays, PTO, and family-life gifts
• Vision, dental, disability, life insurance, and other voluntary benefits

Annual Range

$45,000 - $60,000 USD