AR & Credit Control Lead — SaaS Cash Flow Champion

Inforcer; Richmond (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

inforcer is seeking a talented Accounts Receivable & Credit Control Lead to own the end-to-end AR, billing, collections and cash management across a high-volume, lower-value SaaS customer base.

You will manage payments across channels (bank transfers, Stripe, GoCardless and direct debits), drive process improvements, monitor key metrics, and partner with Sales, Customer Success and Finance to scale order-to-cash as the business grows.

Qualifications

• Strong AR, credit control, billing operations experience.
• Proven ability to improve collections and reduce overdue debt.
• Experience with multiple payment methods, reconciliation, and AR controls.

Responsibilities

• Own end-to-end accounts receivable process for high-volume customer portfolio, ensuring accurate invoicing and cash allocation.
• Manage payments across channels (bank transfers, Stripe, GoCardless, direct debits) and reconcile across systems.
• Resolve failed payments, billing queries, and customer account issues with strong controls around balances and reporting.
• Lead credit control and collections for a high-volume SaaS customer base with scalable processes.
• Improve cash collection, reduce overdue balances, and manage aged debt and escalation procedures.
• Monitor key metrics (DSO, overdue debt, failed payments) and identify trends and improvement opportunities.
• Review AR, billing, payment, and collection processes; lead automation and simplification initiatives.
• Support implementation of billing tools, payment platforms, and reporting solutions; document processes and controls.
• Act as the Finance contact for billing, payments, collections, and customer queries; collaborate with Sales, CS, Ops, and Finance.
• Provide leadership reporting on collections performance, cash risks, and improvements; support month-end activities and debtor reporting.

Skills

Accounts Receivable

Credit Control

Billing Operations

Order-to-Cash

Payment Reconciliation

Excel

Analytical Thinking

Stakeholder Management

Process Improvement

Job description

inforcer is seeking a talented Accounts Receivable & Credit Control Lead to own the end-to-end AR, billing, collections and cash management across a high-volume, lower-value SaaS customer base.

You will manage payments across channels (bank transfers, Stripe, GoCardless and direct debits), drive process improvements, monitor key metrics, and partner with Sales, Customer Success and Finance to scale order-to-cash as the business grows.