AR Coordinator

Innovative-Office-Solutions-LL; Sioux Falls (SD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO

401(k) match

Job summary

Innovative Office Solutions is seeking an Accounts Receivable Coordinator in Sioux Falls, SD. This full-time, non-exempt role reports to the Accounts Receivable Supervisor and focuses on collecting past-due balances and handling payment history while addressing customer requests.

The position requires strong customer service, organization, and confidentiality. Benefits include PTO and a 401(k) match for all full-time employees.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of Accounts Receivable, collections, accounting, or related experience preferred.
• Proficiency with Microsoft Office products, particularly Excel, Outlook, and Word.

Responsibilities

• Manage collection efforts for complex and escalated customer accounts.
• Understand billing and reporting requirements; prepare specialty reports as needed.
• Monitor credit limits and holds; escalate when necessary.
• Research customer activity including orders, invoices, payments, credits, returns, POs and history.
• Assist with AR inbox and month-end responsibilities, ensure timely posting and statements.
• Provide W-9 forms and collect tax-exemption documentation.
• Maintain detailed account notes and correspondence.

Skills

Customer service

Deadline management

Attention to detail

Communication

Problem solving

Confidentiality

Team collaboration

Independent work

Education

High school diploma

Tools

Excel

Outlook

Word

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

4 days ago Requisition ID: 1751

Salary Range: $20.00 To $24.00 Hourly

Job Title: Accounts Receivable Coordinator

Department: Accounting

Status: Full Time / Non - Exempt

Reports To: Accounts Receivable Supervisor

Innovative Office Solutions wants to inspire people to love what they do and who they do it with. We have a culture and an environment that can’t be beat. An Accounts Receivable Coordinator communicates past due balanceson customer accounts and researches payment history, while managing incoming customer requests.We offer competitive pay, benefits, PTO and a 401k match to all our Full Time employees.

Essential Functions:

• Manage collection efforts for complex and escalated customer accounts, including researching account history, identifying discrepancies, and coordinating resolution.
• Understand customer-specific billing and reporting requirements and prepare specialty reports or documentation as needed.
• Monitor customer credit limits and credit holds and collaborate with leadership when accounts require review or escalation.
• Research customer account activity, including orders, invoices, payments, credits, returns, purchase orders, and transaction history.
• Assist with monitoring and responding to the Accounts Receivable inbox, ensuring customer requests are addressed or routed appropriately.
• Assist with month-end Accounts Receivable responsibilities, including ensuring credit card payments are posted and customer statements are processed accurately and timely.
• Complete customer credit reference requests.
• Provide W-9 forms to customers and collect and maintain tax-exemption documentation.
• Maintain accurate and detailed account notes and documentation related to collection activity and customer correspondence.
• Identify recurring account issues or process gaps and ***escalate*** concerns or recommend improvements as appropriate.

Minimum Qualifications:

• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities, work effectively under pressure, and meet established deadlines.
• Strong attention to detail with the ability to accurately research and analyze account information.
• Strong problem-solving skills with the ability to independently research issues and determine appropriate next steps.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with customers and internal departments.
• Positive attitude with a collaborative, team-oriented approach.
• Ability to handle sensitive customer and financial information with professionalism and confidentiality.
• Ability to work independently while recognizing when an issue requires escalation.
• High school diploma or equivalent required
• 1 to 3 years of Accounts Receivable, collections, accounting, or related experience preferred.
• Proficiency with Microsoft Office products, particularly Excel, Outlook, and Word.