AR Coordinator

Innovative Office Solutions Llc; Sioux Falls (SD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Benefits

PTO

401k match

Job summary

Innovative Office Solutions Llc in Sioux Falls, SD, is seeking an Accounts Receivable Coordinator for a full-time, non-exempt role reporting to the Accounts Receivable Supervisor. You will manage past-due balances, research payment history, and handle customer requests while supporting AR processes.

This position requires a high school diploma or equivalent, 1–3 years AR/collections experience, strong Excel skills, and the ability to work independently and with a team.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of Accounts Receivable, collections, or related experience preferred.
• Proficiency with Microsoft Excel, Outlook and Word.

Responsibilities

• Manage collection efforts for complex and escalated customer accounts.
• Research account history, identify discrepancies, and coordinate resolution.
• Monitor credit limits and holds, escalated when necessary.
• Process customer inquiries and month-end AR tasks.
• Provide and maintain accurate customer account notes and documentation.
• Assist with credit references and tax-exemption documentation.

Skills

Customer service

Relationship-building

Multi-tasking

Attention to detail

Problem solving

Written communication

Verbal communication

Team collaboration

Independence

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 1751

Salary Range: $20.00 To $24.00 Hourly

Job Title:Accounts Receivable Coordinator

Department:Accounting

Status:Full Time / Non - Exempt

Reports To:Accounts Receivable Supervisor

Innovative Office Solutions wants to inspire people to love what they do and who they do it with. We have a culture and an environment that can’t be beat. An Accounts Receivable Coordinator communicates past due balanceson customer accounts and researches payment history, while managing incoming customer requests.We offer competitive pay, benefits, PTO and a 401k match to all our Full Time employees.

Essential Functions:

• Manage collection efforts for complex and escalated customer accounts, including researching account history, identifying discrepancies, and coordinating resolution.
• Understand customer-specific billing and reporting requirements and prepare specialty reports or documentation as needed.
• Monitor customer credit limits and credit holds and collaborate with leadership when accounts require review or escalation.
• Research customer account activity, including orders, invoices, payments, credits, returns, purchase orders, and transaction history.
• Assist with monitoring and responding to the Accounts Receivable inbox, ensuring customer requests are addressed or routed appropriately.
• Assist with month-end Accounts Receivable responsibilities, including ensuring credit card payments are posted and customer statements are processed accurately and timely.
• Complete customer credit reference requests.
• Provide W-9 forms to customers and collect and maintain tax-exemption documentation.
• Maintain accurate and detailed account notes and documentation related to collection activity and customer correspondence.
• Identify recurring account issues or process gaps and elevate concerns or recommend improvements as appropriate.

Minimum Qualifications:

• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities, work effectively under pressure, and meet established deadlines.
• Strong attention to detail with the ability to accurately research and analyze account information.
• Strong problem-solving skills with the ability to independently research issues and determine appropriate next steps.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with customers and internal departments.
• Positive attitude with a collaborative, team-oriented approach.
• Ability to handle sensitive customer and financial information with professionalism and confidentiality.
• Ability to work independently while recognizing when an issue requires escalation.
• High school diploma or equivalent required
• 1 to 3 years of Accounts Receivable, collections, accounting, or related experience preferred.
• Proficiency with Microsoft Office products, particularly Excel, Outlook, and Word.