AR & Collections Specialist — High-Volume, Customer-Focused

Global Accounting Network; Roebling (NJ); On-site; USD 42,000 - 61,000; Full time

Job summary

Global Accounting Network is seeking a Credit & Collections Representative to join a fast-paced, high-volume Accounts Receivable team in New Jersey. Reporting to the A/R Manager, you will manage customer accounts, support timely collections, resolve account issues, and build strong customer relationships.

You’ll handle inbound/outbound calls, prioritize tasks, and collaborate with internal teams to ensure accurate invoicing and cash flow.

Qualifications

• Experience in Accounts Receivable or credit/collections preferred.
• Strong communication and customer service skills.
• Ability to manage multiple accounts in a fast-paced environment.
• Detail-oriented with a proactive problem-solving approach.

Responsibilities

• Manage a portfolio of wholesale and school-route customer accounts, helping ensure invoices are paid accurately and on time.
• Handle a high volume of inbound and outbound customer calls related to accounts, payments, balances, and account questions.
• Build and maintain positive relationships with customers while providing a high level of service.
• Follow up with customers regarding outstanding balances and work to resolve payment issues in a professional and timely manner.
• Research and resolve customer and account discrepancies, escalating issues when appropriate.
• Maintain accurate account information and documentation throughout the credit and collections process.
• Partner with internal teams to address customer concerns and facilitate timely resolution.
• Prioritize and manage multiple accounts and tasks in a fast-paced environment.
• Support the broader Accounts Receivable team with additional responsibilities and projects as needed.

Skills

Organizational skills

Multitasking

Verbal communication

Customer-focused

Detail-oriented

Problem-solving

Fast learner

Phone etiquette

AR experience

Job description

Global Accounting Network is seeking a Credit & Collections Representative to join a fast-paced, high-volume Accounts Receivable team in New Jersey. Reporting to the A/R Manager, you will manage customer accounts, support timely collections, resolve account issues, and build strong customer relationships.

You’ll handle inbound/outbound calls, prioritize tasks, and collaborate with internal teams to ensure accurate invoicing and cash flow.