AR Collections Specialist - B2B Healthcare SaaS

CompuGroup Medical SE & Co. KGaA; Richardson (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer matching

Paid Time Off

Hybrid work options

Job summary

CompuGroup Medical is seeking an experienced Collections Specialist to manage outbound collections across an existing client base, with a phone-first approach. You will protect client relationships while ensuring invoices are paid and disputes are routed to the right internal teams.

The role focuses on portfolio management, documentation, and achieving monthly targets for call volume and dollars collected in a hybrid work environment.

Qualifications

• ≥3 years of B2B collections with business clients over the phone.
• Proven track record hitting collection targets while protecting client relationships.
• Experience with Excel, ERP/billing systems, and CRM.
• Healthcare, SaaS, or tech services experience preferred.
• Familiarity with resolving invoice disputes involving contracts, POs, or service credits preferred.

Responsibilities

• Make 25 or more outbound collection calls per day to existing clients with past due balances.
• Work your aging report daily, prioritizing by balance size and days past due.
• Secure firm payment commitments and follow up until payment is received.
• Identify why an invoice is unpaid and route disputes to the right internal team for resolution.
• Document every contact, commitment, and outcome in our systems.
• Send follow-up emails, statements, and payment reminders to support your call activity.
• Escalate high-risk accounts with clear documentation and a recommended next step.
• Meet monthly targets for call volume, dollars collected, and reduction in aged receivables.
• Maintain strong client relationships during collections.
• Collaborate with finance and customer success teams as needed.

Skills

B2B collections

Negotiation

Documentation

Excel

ERP / Billing

CRM

Healthcare SaaS

Dispute resolution

Tools

CRM tools

Job description

CompuGroup Medical is seeking an experienced Collections Specialist to manage outbound collections across an existing client base, with a phone-first approach. You will protect client relationships while ensuring invoices are paid and disputes are routed to the right internal teams.

The role focuses on portfolio management, documentation, and achieving monthly targets for call volume and dollars collected in a hybrid work environment.