AR & Collections Specialist: Customer‑Focused Problem Solver

Ideatek Telcom LLC; Wichita (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with match

Free internet reimbursement

Tuition reimbursement

Community engagement

Culture that values results

Job summary

IdeaTek is seeking an Accounts Receivable & Collections Specialist who will bridge accounting and customer-facing teams, resolving billing questions, collecting past-due balances, and establishing payment arrangements to keep accounts current.

You’ll post payments, monitor AR reports for accuracy, coordinate collection activity, and implement process improvements that boost efficiency and customer satisfaction.

Qualifications

• 2+ years of experience in collections, accounts receivable, billing, or related role.
• Proficiency with Microsoft Office and/or Google Workspace.
• Strong technical aptitude to learn billing and customer management systems.
• Experience resolving billing, payment, collections, or account concerns with customers.
• Empathy and professionalism in sensitive customer conversations while supporting retention.
• Strong analytical and communication skills; ability to handle high workload.

Responsibilities

• Manage collection activity for past-due accounts through outbound calls and customer communications.
• Explain invoices, payments, promotions, discounts, and balances; identify retention opportunities.
• Coordinate delinquent account actions including payment arrangements and possible service suspension.
• Post payments and monitor AR reports for accuracy and timely processing.
• Troubleshoot AR and billing systems; support related reporting needs.
• Identify and implement process and technology improvements to increase efficiency.
• Document processes and develop standard operating procedures for Accounting.
• Support audits and compliance reporting through data gathering and cross-functional collaboration.

Skills

Accounts receivable

Collections

Customer communications

Billing systems

Microsoft Office / Google Workspace

Analytical thinking

Empathy & professionalism

Education

Associate degree or higher in Accounting/Finance/Business

Tools

Billing platforms

Job description

IdeaTek is seeking an Accounts Receivable & Collections Specialist who will bridge accounting and customer-facing teams, resolving billing questions, collecting past-due balances, and establishing payment arrangements to keep accounts current.

You’ll post payments, monitor AR reports for accuracy, coordinate collection activity, and implement process improvements that boost efficiency and customer satisfaction.