Accounts Receivable Collections Coordinator

Fix Network; Naples (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Fix Network is seeking an Accounts Receivable Collections Coordinator to manage day-to-day AR and collections for customers and franchisees across the network, ensuring timely payments and healthy cash flow.

The ideal candidate will possess strong communication and problem-solving skills, with a focus on accuracy and process improvements to enhance efficiency in the AR function. Join a team that collaborates across departments to resolve discrepancies and maintain accurate customer records.

Qualifications

• High School Diploma or equivalent required; Associate's degree asset.
• 1-3 years in Accounts Receivable, Collections, Credit, or related function.
• Experience communicating with customers about outstanding balances and payment arrangements.
• Knowledge of AR processes, collections procedures, and account reconciliation practices.
• Proficiency in Microsoft Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.
• Experience with ERP or franchise management systems is a plus.

Responsibilities

• Support franchisees and customers with account inquiries, reporting, billing, and payment-related issues.
• Generate and distribute customer invoices accurately and in a timely manner.
• Process and post customer payments to the appropriate accounts.
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances.
• Contact customers and franchisees regarding overdue accounts through phone calls, emails, and written correspondence.
• Establish and monitor payment arrangements with customers as appropriate.
• Maintain detailed documentation of collection activities, customer communications, and payment commitments.
• Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary.
• Analyze and assess the creditworthiness of customers and franchisees using external credit reporting and risk management tools.
• Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes.
• Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns.
• Maintain accurate and up-to-date customer account records.
• Prepare periodic accounts receivable and collections reports for management review.
• Identify process improvement opportunities and recommend solutions to enhance collection effectiveness and operational efficiency.
• Ensure compliance with company policies and established accounting procedures.
• Perform other related duties and special projects as assigned.

Skills

Customer Focus

Communication

Time Management

Energy & Stress Management

Teamwork

Quality Orientation

Problem Solving

Accountability and Dependability

Ethics and Integrity

Education

Associate's Degree in Accounting / Finance / Business Administration / related field

Tools

Excel

ERP systems

Franchise management systems

Job description

Accounts Receivable Collections Coordinator

The Accounts Receivable & Collections Coordinator is responsible for managing the day-to-day accounts receivable and collections activities for customers and franchisees across the network. This role plays a key part in maintaining healthy cash flow by ensuring invoices are paid timely, outstanding balances are actively monitored, and collection efforts are conducted professionally and effectively.

The successful candidate will possess strong communication and problem-solving skills, a customer-focused mindset, and the ability to identify opportunities for process improvements that enhance efficiency and accuracy within the accounts receivable function.

Core Competencies

• Customer Focus


• Communication


• Time Management


• Energy & Stress Management


• Teamwork


• Quality Orientation


• Problem Solving


• Accountability and Dependability


• Ethics and Integrity

Job Duties

• Support new and existing franchisees and customers with account inquiries, reporting, billing, and payment-related issues.


• Generate and distribute customer invoices accurately and in a timely manner.


• Process and post customer payments to the appropriate accounts.


• Monitor accounts receivable aging reports and proactively follow up on outstanding balances.


• Contact customers and franchisees regarding overdue accounts through phone calls, emails, and written correspondence.


• Establish and monitor payment arrangements with customers as appropriate.


• Maintain detailed documentation of collection activities, customer communications, and payment commitments.


• Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary.


• Analyze and assess the creditworthiness of customers and franchisees using external credit reporting and risk management tools.


• Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes.


• Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns.


• Maintain accurate and up-to-date customer account records.


• Prepare periodic accounts receivable and collections reports for management review.


• Identify process improvement opportunities and recommend solutions to enhance collection effectiveness and operational efficiency.


• Ensure compliance with company policies and established accounting procedures.


• Perform other related duties and special projects as assigned.

Requirements

• High School Diploma or equivalent required; Associate's Degree in Accounting, Finance, Business Administration, or a related field is considered an asset.


• Minimum of 1-3 years of experience in Accounts Receivable, Collections, Credit, or a related accounting function.


• Experience communicating with customers regarding outstanding balances and payment arrangements.


• Knowledge of accounts receivable processes, collections procedures, and account reconciliation practices.


• Proficiency in Microsoft Office applications, particularly Excel.


• Strong analytical and problem-solving skills with attention to detail.


• Excellent verbal, written, and interpersonal communication skills.


• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.


• Strong organizational and time management skills.


• Ability to work independently while fostering positive working relationships with internal and external stakeholders.


• Experience working with ERP, accounting, or franchise management systems is considered an asset.