AR Collections Analyst — AI-Powered Cash Flow

Flexport; Atlanta (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Flexport is looking for an Accounts Receivable Collections Analyst to manage a portfolio of customer accounts and collect payments on time. You’ll investigate overdue balances, resolve issues, and build relationships with customer AP teams.

You’ll leverage AI tools to summarize histories, analyze aging data, and improve daily collections. This role reports to the Head of North American Collections and requires disciplined follow-through, clear communication, and judgment in sensitive

Qualifications

• Strong communication and problem-solving skills.
• Ability to learn unfamiliar processes and systems quickly, ask thoughtful questions, and apply feedback.
• Clear written and verbal communication, attention to detail, and the judgment to handle sensitive conversations professionally.
• Hands-on experience using generative AI to research, analyze, or improve a recurring task.

Responsibilities

• Manage collections for assigned accounts through email and phone outreach. Prioritize overdue balances and follow through on commitments to help meet cash collection and days sales outstanding (DSO) targets.
• Review account aging and collection activity daily. Keep records of customer conversations, payment promises, disputes, and next steps accurate and up to date.
• Build relationships with customers’ Accounts Payable teams and act as their point of contact for collections and payment questions.
• Coordinate incoming requests and handle initial escalations. Resolve issues promptly and bring in the right team when a problem needs further review.
• Investigate complex account balances and recommend next steps based on the facts, customer history, and payment risk.
• Research invoice and payment discrepancies, reconcile account information, and work with the appropriate teams to resolve customers’ AR/AP questions.
• Work with Credit to arrange and monitor approved payment schedules for overdue accounts.
• Lead biweekly reviews with business leaders on open receivables, collection risks, and the actions needed to resolve them.
• Work with Credit, Account Management, Sales, Disputes, and Legal to resolve issues that delay payment while maintaining professional customer relationships.
• Use approved AI tools to summarize account histories, analyze aging data, and draft follow-ups. Verify amounts and claims before acting, protect customer information, and work with the AR manager to test and document process improvements.
• Support Finance and Accounting with month-end close activities, accurate account records, and other projects as needed.

Job description

Flexport is looking for an Accounts Receivable Collections Analyst to manage a portfolio of customer accounts and collect payments on time. You’ll investigate overdue balances, resolve issues, and build relationships with customer AP teams.

You’ll leverage AI tools to summarize histories, analyze aging data, and improve daily collections. This role reports to the Head of North American Collections and requires disciplined follow-through, clear communication, and judgment in sensitive