AR Collections Specialist — Flexible Location, Fast-Paced Growth

Elastic; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Flexible schedules

Vacation days

Donation matching

Volunteer hours

Parental leave

Job summary

Elastic in the United States is seeking a Collection Analyst to drive payment collection on outstanding accounts receivable. You will work with business-to-business customers, coordinate with multiple teams, and help minimize bad debt.

Ideal candidates have 2+ years in A/R & Collections, strong communication, and advanced Excel skills. You will engage with customers by phone and email, reconcile accounts, and escalate delinquent balances as needed.

Qualifications

• 2+ years of professional experience in A/R & Collections.
• Fast-paced, high-growth, global environment experience.
• Proficiency in MS Excel with pivot tables and VLOOKUPs.
• Strong communication, both verbal and written.
• Experience with Netsuite and Salesforce is a plus.

Responsibilities

• Collect on business-to-business accounts to reduce Accounts Receivable and minimize bad debt.
• Contact customers by email and phone to secure outstanding balances; perform account reconciliations as needed.
• Resolve unapplied and unidentified cash payments for proper posting.
• Negotiate payment plans and process credit card payments; address declines.
• Respond to customer inquiries within 24–48 hours; confer with management for delinquent accounts.

Skills

AR & Collections

Communication

Attention to detail

Excel (Pivot/VLOOKUP)

SaaS experience

Netsuite/Salesforce

Multitasking

Education

Accounting/Finance degree

Tools

MS Office

G-Suite

Job description

Elastic in the United States is seeking a Collection Analyst to drive payment collection on outstanding accounts receivable. You will work with business-to-business customers, coordinate with multiple teams, and help minimize bad debt.

Ideal candidates have 2+ years in A/R & Collections, strong communication, and advanced Excel skills. You will engage with customers by phone and email, reconcile accounts, and escalate delinquent balances as needed.