AR Billing & Collections Manager, Americas — Drive Excellence

Aristocrat; Nevada; On-site; USD 80,000 - 140,000; Full time

Job summary

Aristocrat is seeking a Manager, AR Billing & Collections - Americas to lead billing and collections operations across the Americas. You will drive performance, manage a team of specialists, and partner with offshore delivery hubs to standardize processes.

The role emphasizes customer focus, risk management, and automation to improve cash flow and accuracy. The position requires 4+ years in AR, billing, or collections and 2+ years of people leadership.

Qualifications

• 4+ years in accounts receivable, billing, collections, or order-to-cash operations.
• 2+ years people leadership experience or readiness to manage leads/supervisors.
• Strong knowledge of billing, collections, customer disputes, and AR controls.
• Ability to partner with offshore/shared-service teams and drive standardization.
• Strong communication, prioritization, and customer blocking issue management.
• Familiarity with AI-enabled tools, workflow automation, dashboards, and efficiency applications.

Responsibilities

• Own Americas billing and collections outcomes, including billing quality, aging, customer escalations, dispute resolution, and collection performance.
• Lead the Billing Operations Lead - Americas, Collections Supervisor, and AR Resolution Team.
• Partner with the India AR Delivery Hub for standardized billing support and cash application dependencies.
• Ensure US based AR work focuses on customer-facing, judgment-based, and exception-based activities.
• Set priorities, review performance metrics, and identify process improvements across billing, collections, and resolution workstreams.
• Partner with Credit & Risk Supervisor on high-risk accounts, credit holds/releases, and collection blocking issue strategy.
• Support transition of routine billing activity to India while maintaining Americas accountability.
• Develop team capability, role clarity, SOP adherence, and service expectations.
• Identify and prioritize automation opportunities across Americas billing, collections, disputes, and blocking issues, including workflow queues, collection prioritization, dashboards, and customer communication support.
• Drive adoption of approved AI-enabled tools and automated reporting to boost billing accuracy, collection efficiency, aging management, and resolution cycle time.

Skills

Accounts Receivable

Billing

Collections

Leadership

Process Improvement

Communication

Tools

AI-enabled tools

Dashboards

Automation

Job description

Aristocrat is seeking a Manager, AR Billing & Collections - Americas to lead billing and collections operations across the Americas. You will drive performance, manage a team of specialists, and partner with offshore delivery hubs to standardize processes.

The role emphasizes customer focus, risk management, and automation to improve cash flow and accuracy. The position requires 4+ years in AR, billing, or collections and 2+ years of people leadership.