AR Analyst – Retail Chargebacks

WhiteCap Search; Cranbury Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

WhiteCap Search is seeking an experienced Accounts Receivable Analyst to join our team in New Jersey. The role focuses on retail chargebacks, deductions, claims research, and customer account resolution across major retailers and brands.

The ideal candidate brings 1–3+ years of AR experience in a consumer goods or wholesale environment, strong Excel (Pivot Tables, VLOOKUP), and hands-on ERP exposure (Microsoft Dynamics AX).

Qualifications

• 1–3+ years of AR experience in retail chargebacks.
• Experience with retail deductions, pricing issues, returns, or disputes.
• Experience with Client, consumer products, wholesale, or similar retail environments.
• Strong Excel skills, including Pivot Tables and VLOOKUPs.
• ERP experience; Microsoft Dynamics AX preferred.

Responsibilities

• Analyze and resolve retail chargebacks and deductions.
• Research claims and discrepancies to determine validity and recovery.
• Prepare disputes and submit to customers to recover invalid chargebacks.
• Track chargeback activity, outcomes, recoveries, and trends.
• Collaborate with Operations, Sales, Customer Management, EDI, and others to resolve claims.
• Review AR aging and assist collections as needed.
• Support transition from Microsoft Dynamics AX to SAP.

Skills

AR experience

Retail chargebacks

Excel skills

Analytical thinking

Communication skills

Tools

MS Dynamics AX

Job description

This is a great opportunity for someone who has worked in AR within a retail/Client environment and understands the complexity of deductions and chargebacks. They aren't looking for someone who simply knows general AR — they need someone who understands why major retailers issue chargebacks and how to research, dispute, and recover them.

Position Overview

We are seeking an experienced AR Analyst to join a growing Accounts Receivable team supporting retail chargebacks, claims research, collections, and customer account resolution. This is an important role responsible for analyzing and resolving significant chargeback activity across major retail customers and consumer brands.

The ideal candidate will have hands-on experience with retail chargebacks within a Consumer Packaged Goods (Client), consumer products, wholesale, or similar environment. Experience supporting major retailers or national chains such as Walmart, Amazon, Target, department stores, or other large retail accounts is highly relevant.

This is not a traditional/general AR position. The successful candidate will need experience working with complex retail deductions, pricing discrepancies, returns, compliance issues, and/or other customer chargebacks.

Key Responsibilities

• Analyze and resolve retail customer chargebacks and deductions related to pricing, returns, shipping, compliance, and merchandise expenses.
• Research claims and discrepancies to determine validity and identify opportunities for recovery.
• Prepare documentation and submit disputes to customers to recover invalid chargebacks.
• Track chargeback activity, outcomes, recoveries, and recurring trends.
• Work with customer requirements, routing guides, vendor manuals, and supporting documentation to resolve claims.
• Partner with Operations, Sales, Customer Management, EDI, and other internal teams to identify root causes and reduce recurring chargebacks.
• Review AR aging and customer payment activity and provide support with collection efforts.
• Investigate discrepancies and recommend process improvements to improve accuracy and reduce manual work.
• Maintain professional relationships with customer contacts and communicate effectively regarding claims and account balances.
• Support the organization's transition from Microsoft Dynamics AX to SAP.

Ideal Candidate

The ideal candidate will have:

• 1-3+ years of relevant AR experience, preferably with significant retail chargeback or deductions experience.
• Hands-on experience with retail chargebacks, claims, deductions, pricing, returns, compliance, or dispute resolution.
• Experience within Client, consumer products, wholesale, distribution, or a similar retail-facing industry.
• Experience supporting large retailers, national chains, or major consumer brands is highly preferred.
• Strong Excel skills, including Pivot Tables and VLOOKUPs.
• Experience working with an ERP system; Microsoft Dynamics AX is preferred.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify root causes.
• Ability to work independently while collaborating across multiple departments.
• Strong written and verbal communication skills.

EDI Experience

EDI experience is a nice-to-have rather than the primary requirement. Exposure to retail EDI processes such as 850s, 856s, 860s, UCC 128, UPC/EAN catalogs, or BOL requirements would be beneficial, particularly where those processes relate to chargebacks and compliance.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.