Aquatics Supervisor & Guest Experience Leader

SeaWorld Parks & Entertainment, Inc.; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and give- aw

Park discounts on park merchandise

Job summary

Sesame Place in San Diego is seeking Ambassadors to lead guest experiences and oversee the Aquatics team. You will hire leadership, train staff, enforce safety policies, and ensure compliance with labor laws while delivering exceptional service.

The role requires 18+ years old, leadership experience, and lifeguarding certifications. Expect a dynamic, outdoor environment with varied duties and strong guest focus.

Qualifications

• At least 18 years of age.
• High School Diploma preferred.
• Minimum of 1 year leadership experience or equivalent external experience.
• American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards or ability to obtain certification.
• Maintain proficiency in park knowledge, water rescue, CPR/AED, and First Aid.
• Passion for customer service.
• Strong multitasking and time management skills.
• Excellent communication and problem-solving abilities.
• Active listener with ability to anticipate guests' needs.
• Team-oriented to promote safety and security.
• Flexibility for varied duties.

Responsibilities

• Provide exemplary service and ensure Operations Standards met by resolving guest concerns and addressing recurring issues.
• Interview and hire leadership team members.
• Supervise, train and counsel team members and leaders while enforcing safety procedures and park policies.
• Ensure compliance with Child Labor Laws regarding breaks, lunches and hours worked per day.
• Oversee water and first aid send-outs.
• Monitor and control labor budgets as directed by the Aquatics Manager.
• Manage area opening and closing procedures and ensure tasks completed timely.

Skills

Leadership experience

Customer service

Multitasking

Time management

Communication

Problem solving

Active listening

Teamwork

Flexibility

Education

High School Diploma preferred

Lifeguarding certification (American Red Cross) or equivalent

Job description

Sesame Place in San Diego is seeking Ambassadors to lead guest experiences and oversee the Aquatics team. You will hire leadership, train staff, enforce safety policies, and ensure compliance with labor laws while delivering exceptional service.

The role requires 18+ years old, leadership experience, and lifeguarding certifications. Expect a dynamic, outdoor environment with varied duties and strong guest focus.