Supervisor, Aquatics | 18+ | Part-Time | Sesame Place San Diego

Sea World LLC; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

United Parks & Resorts is seeking Ambassadors to deliver outstanding guest experiences at Sesame Place. You will lead guest services, assist with leadership hiring, and supervise frontline teams while enforcing safety and park policies.

The role requires strong communication, teamwork, and a passion for customer service. Expect varied duties, including safety-related tasks, training, and occasional setup or breakdown activities.

Qualifications

• At least 18 years of age.
• High School Diploma preferred.
• At least 1 year of leadership experience or equivalent external experience.
• Lifeguarding/First Aid/CPR certification or ability to obtain certification.
• Maintain proficiency in park knowledge, water rescue, CPR/AED, and First Aid.
• Passion for customer service and strong communication.
• Ability to multitask and manage time effectively.
• Excellent problem-solving and listening skills.
• Team player with safety mindset.
• Willingness to flexible, varied duties, including setup/breakdown.

Responsibilities

• Provide exemplary guest service and uphold operations standards.
• Interview and hire leadership team members.
• Supervise, train and counsel team members and supervisors.
• Ensure compliance with Child Labor Laws and park policies.
• Oversee water safety, first aid send-outs, and related procedures.
• Monitor and control labor budgets as directed.
• Manage opening and closing procedures and timely task completion.

Skills

Leadership

Customer service

Communication

Problem solving

Teamwork

Safety awareness

Education

High School Diploma

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world.

We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors.

Come and play an important part on our incredible team today!

What you get to do:

• Provide exemplary service and ensure Operations Standards are met by resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exceptional service
• Interview and hire leadership team members
• Supervise, train and counsel team members, team leads and assistant supervisors while enforcing and complying with safety procedures, guidelines and park policies and procedures
• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
• Oversee water and first aid send-outs
• Monitor and control labor budgets as directed by the Aquatics Manager
• Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner

What it takes to succeed:

• At least 18 years of age
• High School Diploma preferred
• Must have at least one (1) year of leadership experience or equivalent external experience
• Must have an American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.
• Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills.
• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests’ needs
• Ability to work in a team to promote and ensure a safe and secure environment
• Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
• Flexibility to perform varied duties

What else is important:

• Must be able to act responsibly with a high attention to safety
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Ability to successfully complete all legal, company and department training requirements within established timelines

Compensation:

$19.50 per hour Starting Base Pay:

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.