Aquatics Programs Leader

GOEBEL FIXTURE COMPANY; Charlotte (NC); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Full Benefits

Free Y Membership

Job summary

YMCA of Greater Charlotte is seeking a Program Manager of Aquatics to lead and oversee the development, budget management, and staff leadership of assigned aquatics programs. The role drives participant satisfaction and community impact in alignment with the YMCA’s mission and standards.

The position requires collaboration with branch and association leadership to achieve financial and operational goals while fostering a culture of inclusion and excellence.

Qualifications

• Minimum 3 years of program management or supervisory experience in a related field.
• Demonstrated success in budget management and fiscal accountability.
• Experience hiring, supervising, and developing staff teams.
• Strong skills in program development, innovation, and evaluation.
• Ability to analyze data and apply insights to improve performance.
• Strong interpersonal, communication, and conflict-resolution skills.
• Demonstrated ability to build and maintain community and member relationships.
• Experience working in a fast-paced, multi-program environment.
• Commitment to the mission, values, and standards of the YMCA.

Responsibilities

• Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals.
• Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets.
• Hire, train, supervise, and evaluate front-line supervisors and staff to deliver high-quality member and participant experiences.
• Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed.
• Develop and implement program enhancements based on participant needs, feedback, and industry best practices.
• Foster strong relationships with members, participants, families, and community partners to support engagement and growth.
• Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs.
• Collaborate with cross-functional teams to support branch and association-wide initiatives.
• Resolve escalated participant or parent issues with professionalism and service recovery strategies.

Skills

Interpersonal communication

Conflict-resolution

Data analysis

Budget management

Staff supervision

Education

Bachelor’s degree in recreation, education, business, or related field

Tools

Scheduling software

Reporting tools

Job description

YMCA of Greater Charlotte is seeking a Program Manager of Aquatics to lead and oversee the development, budget management, and staff leadership of assigned aquatics programs. The role drives participant satisfaction and community impact in alignment with the YMCA’s mission and standards.

The position requires collaboration with branch and association leadership to achieve financial and operational goals while fostering a culture of inclusion and excellence.