Aquatics Program Supervisor

City of San Marcos, TX; San Marcos (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of San Marcos, TX is seeking an Aquatics Program Supervisor to oversee year-round operations at the Rio Vista Pool and off-season natatorium activities. You will support program planning, facility maintenance, and high-quality customer interactions while supervising staff.

This role emphasizes safety, record-keeping, and responsive service, with duties including staff training, scheduling, lifeguard coverage, and coordination of swim lessons and events.

Qualifications

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Two (2) years of supervisory experience.
• Lifeguard, CPR, First Aid, and AED certifications.
• Lifeguard Instructor certification within 1 year of employment.
• Certified Pool-Spa Operator/Aquatic Facility Operator within 1 year of employment.
• Valid Texas Driver’s License with acceptable driving record.
• Two seasons of experience managing aquatic facility operations preferred.

Responsibilities

• Supports year-round aquatic operations by coordinating and overseeing natatorium functions during the off-season and leading daily operations during peak season.
• Monitors water quality, safety checks, chemical systems, and facility cleanliness.
• Delivers swim lessons, lap swim, special events, and maintains records for safety and finances.
• Provides responsive customer service and resolves inquiries and complaints to ensure a positive experience.
• Trains, schedules, and supports seasonal staff and ensures safety protocols and certifications.
• Assists lifeguards, monitors inventory, and provides on-call support for emergencies.

Skills

Supervisory skills

Water safety knowledge

Program coordination

Customer service

Emergency response

Education

Lifeguard Instructor certification

CPR/First Aid/AED certifications

Lifeguard certification

Certified Pool-Spa Operator/Aquatic Facility Operator

Job description

Become part of a team that thrives on Professionalism, Innovation, Customer Experience, Integrity, and Teamwork — the values that guide how we serve our community.

The Aquatics Program Supervisor supports year-round aquatic operations by assisting with natatorium activities during the off-season and coordinating summer aquatics programming at the Rio Vista Pool. This role ensures the effective delivery of aquatic services by supporting program planning, facility maintenance, and high-quality customer interactions. It contributes to organizational safety and service excellence through supervising staff, responding to community needs, and maintaining accurate operational records. Through these responsibilities, the position plays a key role in enhancing community engagement and ensuring safe, well-managed aquatic environments.

The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.

• Supports year-round aquatic operations by assisting in the coordination and oversight of Activity Center Natatorium functions during the off-season and leading daily operations at Rio Vista Pool during peak season.
• Ensures safe and well-maintained aquatic environments by monitoring water quality, performing routine safety checks, maintaining chemical systems and equipment, and overseeing general facility cleanliness.
• Contributes to high-quality aquatic programming by assisting with the delivery of swim lessons, lap swim sessions, special events, and related services, and by maintaining accurate operational, safety, and financial records.
• Provides responsive and professional customer service by engaging with patrons, addressing inquiries and concerns, and supporting timely resolution of complaints to uphold a positive public experience.
• Trains, schedules, and supports seasonal staff, ensuring understanding of safety protocols, service standards, and required certifications to maintain compliance and operational readiness.
• Assists in lifeguard duties, monitors inventory needs, provides on-call support for emergency situations, and performs related duties to ensure safe, efficient, and continuous facility operations.

MINIMUM REQUIREMENTS

• High School Diploma or equivalent is required.
• Must be 18 years of age or older at time of employment.
• Two (2) years of supervisory experience required.
• Lifeguard, CPR, First Aid, and AED certifications are required.
• Lifeguard Instructor certifications are required within one (1) year of employment. Certified Pool-Spa Operator/Aquatic Facility Operator within one year of employment required.
• Must possess a valid Texas Driver’s License with an acceptable driving record.

PREFERRED QUALIFICATIONS

• Two (2) seasons of experience managing aquatic facility operations preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of regulations, municipal codes, departmental policies, and operational procedures, including the ability to read, interpret, and prepare related documents and records.
• Knowledge of aquatic facility operations, safety standards, and program delivery requirements.
• Skill in effective verbal and written communication, with the ability to maintain positive working relationships with staff, departments, patrons, vendors, and external agencies.
• Skill in supervising, training, and evaluating personnel to support operational goals and service standards.
• Skill in coordinating facility operations, aquatic programs, and customer service functions.
• Ability to manage day-to-day service delivery, prioritize tasks, and make operational decisions that support safe, efficient, and customer-focused aquatic environments.
• Ability to respond professionally to inquiries, resolve concerns, and adapt to changing operational needs.

PHYSICAL DEMANDS

Physical requirements include lifting up to 100 pounds occasionally. Subject to vision constantly; standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, handling, fine dexterity, balancing, talking and foot controls occasionally; kneeling, crouching, crawling, bending, twisting and climbing rarely.

WORK ENVIRONMENT

Working conditions involve exposure to variable and/or extreme weather conditions, wet surfaces, water, pool maintenance equipment, hazardous chemicals, infectious diseases, and blood borne pathogens.

This is a safety-sensitive position.