Aquatics Program Leader & Team Coach

usssa-careers; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Charlotte Aquatics is seeking an outstanding leader to join our Leadership Team. This role goes beyond management; you will mentor an incredible staff, build meaningful relationships with families, and help shape the culture of one of Charlotte's most trusted swim schools.

You’ll coach and develop staff, support families, solve problems thoughtfully, and help create an environment where both employees and customers genuinely love being part of Charlotte Aquatics.

Qualifications

• Leadership or management experience
• Experience in education, early childhood development, youth programs, or recreation
• Strong customer service or hospitality experience
• Experience coaching or developing employees
• A passion for swimming, water safety, or making a difference in your community

Responsibilities

• Mentor and develop staff; coach leaders on best practices.
• Build meaningful relationships with families and staff.
• Shape and maintain a positive, inclusive culture across the organization.
• Lead daily operations and long-term planning; solve problems thoughtfully.
• Support families with exceptional customer experiences and service.
• Create an environment where employees and customers love being part of Charlotte Aquatics.

Skills

Coaching

Mentoring

Leadership

Empathy

Professionalism

Communication

Resilience

Organization

Relationship-building

Ownership

Proactivity

Continuous improvement

Job description

Charlotte Aquatics is seeking an outstanding leader to join our Leadership Team. This role goes beyond management; you will mentor an incredible staff, build meaningful relationships with families, and help shape the culture of one of Charlotte's most trusted swim schools.

You’ll coach and develop staff, support families, solve problems thoughtfully, and help create an environment where both employees and customers genuinely love being part of Charlotte Aquatics.