Aquatics Operations Leader: Guest Experience & Compliance

Chula-Vista-Resort; Wisconsin Dells (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Chula Vista Resort seeks an experienced manager to lead the aquatic department, coordinating training, staffing, and daily operations. You will safeguard compliance, maintain high service standards, and work with other departments to achieve resort goals.

The role emphasizes guest relations, problem solving, and maintaining a professional appearance while meeting deadlines and evaluating staff performance.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree in Hospitality or related field preferred.
• Two years of management experience required.
• Five years of management experience preferred.
• Knowledge of hotel operations and guest relations is required.

Responsibilities

• Oversee aquatic department operations to ensure safety, service quality and efficiency.
• Coordinate training, hiring, and operational strategies for areas under your responsibility.
• Ensure compliance with all legal requirements, codes, cleanliness and sanitation standards.

Skills

Guest relations

Team leadership

Creative thinking

Objective setting

Education

High School Diploma or equivalent

Bachelor's Degree in Hospitality or related field

Job description

Chula Vista Resort seeks an experienced manager to lead the aquatic department, coordinating training, staffing, and daily operations. You will safeguard compliance, maintain high service standards, and work with other departments to achieve resort goals.

The role emphasizes guest relations, problem solving, and maintaining a professional appearance while meeting deadlines and evaluating staff performance.