Aquatics Operations Lead: Guest Safety & Service

SeaWorld; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible-Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld in Orlando seeks an Aquatics Supervisor to lead guest safety and service excellence. You will recruit and coach leadership staff, enforce safety procedures, and ensure park policies are followed. Responsibilities include supervising team members, managing labor procedures, and resolving guest concerns to exceed expectations.

You will also oversee water-related incidents and ensure compliance with labor laws while maintaining a high standard of park operations.

Qualifications

• Must have at least one year of leadership experience or equivalent external experience.
• Lifeguard and First Aid/CPR/AED certifications or ability to obtain them.
• Strong customer service mindset and safety focus.

Responsibilities

• Lead role in delivering positive, safe, memorable guest experiences.
• Interview and hire leadership team members.
• Supervise, train and counsel team members while enforcing safety procedures.
• Ensure compliance with Child Labor Laws regarding hours and breaks.
• Oversee water and first aid dispatches, and manage opening/closing tasks.

Skills

Customer service

Leadership

Communication

Problem solving

Multi-tasking

Team leadership

Education

High School Diploma

American Red Cross Lifeguard Certification

First Aid/CPR/AED Certification

Tools

Lifeguard Certification

First Aid Certification

CPR/AED Certification

Job description

SeaWorld in Orlando seeks an Aquatics Supervisor to lead guest safety and service excellence. You will recruit and coach leadership staff, enforce safety procedures, and ensure park policies are followed. Responsibilities include supervising team members, managing labor procedures, and resolving guest concerns to exceed expectations.

You will also oversee water-related incidents and ensure compliance with labor laws while maintaining a high standard of park operations.