Aquatics Manager

Smoky Mountain Resorts; Tennessee; On-site; USD 52,000 - 76,000; Full time

Job summary

Smoky Mountain Resorts seeks an Aquatics Manager to lead aquatics operations, ensure waterpark safety, and coach team members to guest-focused service. You will work with the general manager to manage pools, chemistry, climate control and maintenance.

The role requires overseeing recruitment, testing for lifeguard certification, scheduling, budgeting, and staying current with safety standards. This position supports guest satisfaction and repeat visits.

Qualifications

• Direct and oversee daily aquatics operations and staff.
• Test candidates for lifeguard certification through American Red Cross.
• Ensure water health and safety standards are monitored and maintained.
• Manage budget guidelines for expenses and labor.
• Develop weekly electronic work schedules.
• Align with guest satisfaction goals and service standards.

Responsibilities

• Direct and oversee daily aquatics operations and staff.
• Test candidates for lifeguard certification through American Red Cross.
• Ensure water health and safety standards are monitored and maintained.
• Manage budget guidelines for expenses and labor.
• Develop weekly electronic work schedules.
• Align with guest satisfaction goals and service standards.

Job description

Job Description

Purpose:

The Aquatics Manager (AQM) will become a key leader at one of the best ranked vacation resorts in America. Within your area of responsibility, you will collaborate with the property General Manager (GM) to effectively manage and direct aquatics operations and waterpark safety. This role is significant to lead with integrity and coach team members to success as they serve our guests. The AQM will oversee the maintenance of the pools, to include chemistry, climate control, cleanliness, and related maintenance. The AQM will support SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

Primary Essential Duties & Responsibilities:

Managing the Business:

The AQM will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep the SMR property running efficiently.

1. Direct and oversee daily operations including, but not limited to, aquatics, evaluating potential candidates, training, testing, certification of team members, coaching, compliance, rentals, and aquatic common areas.
2. AQM will test all candidates prior to the employment offer being made, to ensure they satisfy the prerequisite requirements, for becoming a certified lifeguard through the American Red Cross.
3. Knowledge and ability to comply with all Company operating policies and procedures to follow and enforce in compliance with property and applicable lifeguard manuals.
4. Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
5. Ensure water health and safety standards are monitored and maintained consistently.
6. Manage approved budget guidelines for expenses and labor.
7. Ordering and inventory of waterpark related items, and first aid supplies.
8. Implement and monitor various waterpark programs when approved.
9. Recognize my role is significant to manage team members, impact guest excellence initiatives and repeat visits for future hotel stays, to meet and/or exceed financial objectives for my property and SMR.
10. Train and transition to electronic files where applicable to my responsibilities.
11. As assigned, develop weekly electronic work schedules for review and approval to manage occupancy.
12. Ensure work schedules are in compliance: SMR, State, and FLSA federal guidelines.
13. Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
14. To be aware of industry trends and knowledgeable of waterpark risk management, news, safety incidents and updates and equipment/product changes.
15. Perform other incidental and related duties as required and/or assigned. The AQM will assume responsibilities of other resort roles when waterparks are non-operational, as assigned by property GM or corporate Director of Operations.
16. Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

1. Assist in recruiting to evaluate potential candidates, adhering to all Federal and State labor laws, as well as Company policies for employment.
2. Address team member issues promptly and professionally in a manner that is consistent with SMR core values.
3. Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.
4. Conduct annual performance reviews in such a manner that promotes open two-way communication.
5. Be a coach for SMR’s most valuable resources – its team members.
6. Create a positive atmosphere in which team members are willing and able to maximize their potential.
7. Recognize performance achievements and celebrate team successes.
8. Responsible for team member engagement and resolving workplace conflict.
9. No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR’s Legendary Service:

1. Respond to action items and guest related incidents and/or problems promptly and effectively to prevent reoccurrence.
2. Maintain and assist to achieve the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas to include aquatic common areas, and back-of-house areas.
3. Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
4. Actively participate in empowering and encouraging team members to have exceptional guest interactions.