Aquatics Operations Leader | Guest Experience & Safety

Smoky Mountain Resorts; Tennessee; On-site; USD 52,000 - 76,000; Full time

Job summary

Smoky Mountain Resorts seeks an Aquatics Manager to lead aquatics operations, ensure waterpark safety, and coach team members to guest-focused service. You will work with the general manager to manage pools, chemistry, climate control and maintenance.

The role requires overseeing recruitment, testing for lifeguard certification, scheduling, budgeting, and staying current with safety standards. This position supports guest satisfaction and repeat visits.

Qualifications

• Direct and oversee daily aquatics operations and staff.
• Test candidates for lifeguard certification through American Red Cross.
• Ensure water health and safety standards are monitored and maintained.
• Manage budget guidelines for expenses and labor.
• Develop weekly electronic work schedules.
• Align with guest satisfaction goals and service standards.

Responsibilities

• Direct and oversee daily aquatics operations and staff.
• Test candidates for lifeguard certification through American Red Cross.
• Ensure water health and safety standards are monitored and maintained.
• Manage budget guidelines for expenses and labor.
• Develop weekly electronic work schedules.
• Align with guest satisfaction goals and service standards.

Job description

Smoky Mountain Resorts seeks an Aquatics Manager to lead aquatics operations, ensure waterpark safety, and coach team members to guest-focused service. You will work with the general manager to manage pools, chemistry, climate control and maintenance.

The role requires overseeing recruitment, testing for lifeguard certification, scheduling, budgeting, and staying current with safety standards. This position supports guest satisfaction and repeat visits.