Aquatics Lead

Life Time Inc.; Commerce Charter Township (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Life Time is seeking an Aquatics Manager to lead the Aquatics department, overseeing program growth, staffing, training, and safety across multiple locations. You will manage budgets, hire and coach lifeguards, swim instructors, and coaches, and ensure outstanding member service.

The role requires experience in customer service, coaching, lifeguarding, and supervision, with strong swimming ability and physical stamina.

Qualifications

• Must have 2 years of customer service experience.
• 2 years of coaching and/or swim instruction experience.
• 2 years of lifeguarding experience.
• 2 years of supervisory/management experience.
• Ability to swim 300 yards/meters without stopping.
• Ability to bend and lift 20 lbs repeatedly.

Responsibilities

• Manages and supports all Aquatics Team Members.
• Performs daily inspections to ensure pool area is clean and safe.
• Facilitates lifeguard training on pool safety and rescue techniques.
• Assesses performance, provides feedback, and coaches Aquatics Team Members.
• Manages the aquatics department within the budget guidelines.
• Prepares budget and financial reports for aquatics programs.
• Delivers exceptional customer service and meets Members' needs.

Skills

Customer service

Coaching / instruction

Lifeguarding

Supervisory / management

Guest communication

Swimming ability (300y/m)

Physical stamina (lift 20 lbs)

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Position Summary

The Aquatics Manager will service as the leader of our department, and is responsible for the activities and growth of the Aquatics program including financial management, hiring, training and supervising team members, according to Life Time standards, and delivering exceptional customer service. They will lead a team in a fun and fast-paced environment, who proudly serve our members and guests. A typical day for an Aquatics Manager could include registering Members for Swim Programs including Lessons, Swim Team and Masters Swim as well as casting, training and developing Aquatics team members including swim instructors, swim coaches and lifeguards. The Aquatics Manager will also oversee and maintain the safety and cleanliness of the aquatic facilities. Our high performing Aquatics Managers are provided opportunity to grow their careers into regional and area leadership positions. These leadership roles are responsible for the success and development of additional Aquatics departments in a designated region and deliver the expected level of member experience and business performance across multiple locations.

Position Summary

The Aquatics Manager will service as the leader of our department, and is responsible for the activities and growth of the Aquatics program including financial management, hiring, training and supervising team members, according to Life Time standards, and delivering exceptional customer service. They will lead a team in a fun and fast-paced environment, who proudly serve our members and guests. A typical day for an Aquatics Manager could include registering Members for Swim Programs including Lessons, Swim Team and Masters Swim as well as casting, training and developing Aquatics team members including swim instructors, swim coaches and lifeguards. The Aquatics Manager will also oversee and maintain the safety and cleanliness of the aquatic facilities. Our high performing Aquatics Managers are provided opportunity to grow their careers into regional and area leadership positions. These leadership roles are responsible for the success and development of additional Aquatics departments in a designated region and deliver the expected level of member experience and business performance across multiple locations.

Job Duties And Responsibilities

• Manages and supports all Aquatics Team Members
• Completes daily inspections to ensure pool area is clean and safe
• Facilitates lifeguard training on pool safety and rescue techniques during monthly in-services
• Assesses performance, provides feedback, and coaches Aquatics Team Members
• Manages the aquatics department within the budget guidelines
• Formulates, monitors and reconciles the budget and financial reports for aquatics programs
• Sets the standard for the Aquatics Department by providing exceptional customer service and meeting the Members' needs and expectations

Education:

• High School Diploma or GED

Years of Experience:

• 2 years of customer service experience
• 2 years of coaching and/or swim instructor experience
• 2 years of lifeguarding experience
• 2 years of supervisory/management experience
• Ability to work in a stationery position and move about the club for prolonged periods of time
• Ability to communicate and exchange information with guests who have inquiries about Life Time products and services
• Ability to swim 300 yards/meters without stopping
• Ability to routinely and repetitively bend to lift 20 lbs or less and occasionally bend to lift more than 20lbs
• Ability to swim 300 yards/meters without stopping
• Ability to tread water for 1 minute

Licenses / Certifications / Registrations:

• StarGuard Elite Lifeguard, BLS CPR, and First Aid Certified (or bridge to StarGuard when current certification expires or within 1st year, whichever is first). For Canada, Lifesaving Society Lifeguard certification and Standard FA with CPR C.
• Successfully complete and pass the Life Time Swim Certification
• Successfully complete and pass Aquatics Manager Training

Preferred Qualifications:

• Bachelor's Degree in a related field
• Pool and Hot Tub Association (PHTA) Certified Pool Operator
• StarGuard or Lifesaving Society Lifeguard Instructor Trainer (LGIT)

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.