Aquatics Manager

Greek Peak Mountain Resort; City of Cortland (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Greek Peak Mountain Resort in Cortland, NY invites an experienced Aquatics Manager to lead daily waterpark and arcade operations, emphasizing safety, guest service, and efficient performance.

Responsibilities include supervising lifeguard teams, ensuring health code compliance, coordinating training, managing shift schedules, payroll, and budgets, while developing staff and maintaining emergency response plans across resort departments.

Qualifications

• Associate degree in a related field or 2+ years aquatics management experience.
• Experience leading, training, and supporting staff in an aquatic environment.
• Understanding health requirements, safety procedures, and emergency response practices.
• Ability to assess situations quickly and make sound decisions under pressure.
• Professional interaction with guests, staff, and management.

Responsibilities

• Oversee daily operations of the waterpark and arcade to support guest safety, efficient operations, and exceptional service.
• Maintain compliance with New York State health and sanitation requirements and coordinate Health Department inspections.
• Monitor lifeguard certifications and training to ensure staff maintain current credentials and complete required training and in-service hours.
• Maintain emergency action plans and coordinate emergency response procedures with other resort departments.
• Recruit, train, and mentor staff, including lifeguards and arcade employees.
• Coordinate weekly fitness training to support lifeguard conditioning and rescue readiness.
• Manage staff schedules to support appropriate coverage and operational needs.
• Oversee payroll approvals and performance management and provide clear expectations and ongoing feedback.
• Maintain accurate records of safety checks, inspections, training, and operational reports.
• Monitor budgets, expenses, and payroll within approved limits.

Skills

Leadership

Team development

Guest service

Communication

Safety awareness

Education

Associate degree in related field

Job description

Greek Peak Mountain Resort Mission Statement

“To Create Unforgettable Memories”

Join Our Team as an Aquatics Manager!

Are you a dependable leader with a passion for water safety and outstanding guest service? As the Aquatics Manager at Greek Peak Mountain Resort’s Cascades Indoor Waterpark, you’ll oversee daily waterpark and arcade operations, support staff development, and help create a safe, welcoming environment for guests. This is your opportunity to put your leadership skills to work while enjoying the perks of working at the resort!

What You’ll Do:

Operations & Safety

• Oversee daily operations of the waterpark and arcade to support guest safety, efficient operations, and exceptional service.
• Maintain compliance with applicable New York State health and sanitation requirements and coordinate Health Department inspections.
• Monitor lifeguard certifications and training to ensure staff maintain current credentials and complete required training and in-service hours.
• Maintain emergency action plans and coordinate emergency response procedures with other resort departments.

Guest Experience & Facility Management

• Maintain a clean and welcoming environment throughout the waterpark, including bathrooms and storage areas.
• Respond to guest needs by addressing questions, requests, and concerns professionally.
• Oversee reservations and ticket sales and assist guests as needed.
• Enforce waterpark rules consistently and professionally.
• Coordinate facility repairs by submitting work orders and following up on maintenance needs.

Team Leadership & Development

• Recruit, train, and mentor staff, including lifeguards and arcade employees.
• Coordinate weekly fitness training to support lifeguard conditioning and rescue readiness.
• Manage staff schedules to support appropriate coverage and operational needs.
• Oversee payroll approvals and performance management and provide clear expectations and ongoing feedback.

Administrative & Financial Oversight

• Maintain accurate records of safety checks, inspections, training, and operational reports.
• Monitor budgets, expenses, and payroll within approved limits.

Who We’re Looking For:

• Education & Experience: An associate degree in a related field or at least two years of aquatics management experience.
• Leadership & Team Development: You have demonstrated experience leading, training, and supporting staff in an aquatic environment.
• Safety & Compliance Knowledge: You understand applicable health requirements, safety procedures, and emergency response practices.
• Sound Judgment: You can assess situations quickly and make thoughtful decisions under pressure.
• Clear Communication: You interact professionally with guests, staff, and management.

Work Environment & Physical Demands

• Indoor Waterpark Conditions: Work in a high-humidity indoor waterpark environment.
• Physical Requirements: Lift up to 50 pounds and stand for extended periods.

Location & Schedule

Location: Cascades Indoor Waterpark at Greek Peak Mountain Resort, Cortland, NY

Schedule: Scheduling is based on waterpark operating hours, staffing needs, and peak business periods.

Why Join Greek Peak?

• Unique Work Environment: Work in a lively, family-friendly resort where each day brings new challenges and rewarding experiences.
• Team-Oriented Culture: Lead a team with a shared commitment to water safety and outstanding guest service.
• Opportunities for Growth: Strengthen your leadership, staff development, and facility operations skills.
• Meaningful Work: Play a vital role in helping guests enjoy safe, memorable waterpark experiences.