Aquatics Experience Leader: Safe, Engaging Swim Programs

Diventures; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Diventures is seeking an Aquatics Experience Lead to supervise day-to-day aquatic programming, scheduling Swim Teachers, Deck Managers, and Lifeguards, and to serve as the primary contact for families in person, by phone, and via email.

The role focuses on delivering welcoming, organized, and safe experiences from first contact through ongoing participation, while driving enrollment and ensuring high customer satisfaction.

Qualifications

• Active SSI Swim Teacher Certification (all levels).
• Deck Manager Certification.
• Lifeguard Certification.
• Certified Pool Operator.
• Completion of Diventures Way and JackRabbit training (position-specific).
• Swim product knowledge training.

Responsibilities

• Develop and maintain positive, meaningful customer relationships through exceptional service.
• Set the standard for attitude and performance to be emulated by teammates.
• Positively greet families and direct them to their Swim Teacher and station.
• Introduce customers to Diventures through store tours and trial swim lessons.
• Follow up with web leads, social inquiries, absent students, and interest lists via phone or email.
• Demonstrate comprehensive knowledge of Diventures offerings and swim programming.
• Provide daily supervision of aquatic programming and execute the Swim Passport when applicable.
• Schedule Swim Teachers, Deck Managers, and Lifeguards to support customer acquisition, conversion, and retention.
• Partner with managers to optimize pool and classroom utilization.
• Ensure required paperwork is completed accurately for program participation.
• Step in as Deck Manager or Swim Teacher when needed.
• Train new team members using Diventures Way Training.
• Engage cross-functionally with teammates across swim, retail, scuba, and service channels.
• Utilize store communication tools to keep team members informed.
• Maintain a professional appearance and uphold Diventures standards of conduct.
• Take pride in facility cleanliness and organization.
• Operate with integrity while modeling Diventures core principles.

Skills

Leadership presence

Customer-service mindset

Engaging communicator

Initiative and problem-solving

Strong attention to detail

Time management

Education

Active SSI Swim Teacher Certification (all levels)

Deck Manager Certification

Lifeguard Certification

Certified Pool Operator

Diventures Way and JackRabbit training (position-specific)

Swim product knowledge training

Job description

Diventures is seeking an Aquatics Experience Lead to supervise day-to-day aquatic programming, scheduling Swim Teachers, Deck Managers, and Lifeguards, and to serve as the primary contact for families in person, by phone, and via email.

The role focuses on delivering welcoming, organized, and safe experiences from first contact through ongoing participation, while driving enrollment and ensuring high customer satisfaction.