Aquatics Customer Service Specialist - Community Programs

City of Dallas; Dallas (TX); On-site; USD 29,618 - 30,004; Full time

Job summary

A local government entity in Dallas is seeking a Customer Service Representative-Aquatics to provide excellent service and support for community members using aquatics facilities. The ideal candidate will be responsible for customer inquiries, account management, and general administrative tasks while ensuring compliance with aquatics policies. This role requires effective communication skills, a friendly demeanor, and the ability to assist in maintaining a safe and clean environment. Starting salary range is competitive, reflecting qualifications.

Qualifications

• Knowledge of Aquatics Facilities and general policies and procedures.
• Ability to determine customer concerns and service requests and provide direction.
• Ability to interpret and explain aquatics policies, rules, and procedures.
• Ability to interact tactfully with employees and the public.
• Ability to provide general administrative functions supporting the aquatics facilities and programs.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective professional relationships.

Responsibilities

• Provides service, assistance, and response to inquiries from customers regarding aquatics programming.
• Updates customer accounts and records; ensures the accuracy of customer information.
• Assists with daily maintenance and cleaning tasks.

Job description

A local government entity in Dallas is seeking a Customer Service Representative-Aquatics to provide excellent service and support for community members using aquatics facilities. The ideal candidate will be responsible for customer inquiries, account management, and general administrative tasks while ensuring compliance with aquatics policies. This role requires effective communication skills, a friendly demeanor, and the ability to assist in maintaining a safe and clean environment. Starting salary range is competitive, reflecting qualifications.