Customer Service Representative- Aquatics, Park and Recreation (Non-Civil Service)

City of Dallas; Dallas (TX); On-site; USD 29,618 - 30,004; Full time

Job summary

A local government entity in Dallas is seeking a Customer Service Representative-Aquatics to provide excellent service and support for community members using aquatics facilities. The ideal candidate will be responsible for customer inquiries, account management, and general administrative tasks while ensuring compliance with aquatics policies. This role requires effective communication skills, a friendly demeanor, and the ability to assist in maintaining a safe and clean environment. Starting salary range is competitive, reflecting qualifications.

Qualifications

• Knowledge of Aquatics Facilities and general policies and procedures.
• Ability to determine customer concerns and service requests and provide direction.
• Ability to interpret and explain aquatics policies, rules, and procedures.
• Ability to interact tactfully with employees and the public.
• Ability to provide general administrative functions supporting the aquatics facilities and programs.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective professional relationships.

Responsibilities

• Provides service, assistance, and response to inquiries from customers regarding aquatics programming.
• Updates customer accounts and records; ensures the accuracy of customer information.
• Assists with daily maintenance and cleaning tasks.

Job description

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Job Summary

Job Description

Overview

The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies.

Essential Functions

• Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use. Directs customers to specific areas for information and assistance.
• Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
• Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information.
• Assists and provides information; assists with special events.
• Ensures safe food and beverage handling procedures.
• Performs a wide range of clerical, administrative, and customer service tasks.
• Assists with daily maintenance and cleaning tasks.
• Performs any and all other tasks as needed or assigned.

Knowledge And Skills

• Knowledge of Aquatics Facilities and general policies and procedures.
• Ability to determine customer concerns and service requests and provide direction.
• Ability to interpret and explain aquatics policies, rules, and procedures.
• Ability to interact tactfully with employees and the public.
• Ability to provide general administrative functions supporting the aquatics facilities and programs.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective professional relationships.

Experience

None

Licenses and Certifications

Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.

Working Conditions and Hazards

• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee is occasionally required to carry, lift or move items.
• Work performed outside with regards to environmental conditions.

Salary Range

$21.50 - $21.78

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.