Aquatics Operations & Customer Experience Lead (Flexible)

British Swim School of Arlington-South Grand Prairie; Arlington (TX); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Flexible work from home

Job summary

British Swim School of Arlington-South Grand Prairie seeks a hands-on Aquatics Assistant Manager to oversee pool operations and manage back-office tasks that enhance the customer experience. You will supervise evenings, engage with families, enforce safety protocols, and step in as lifeguard when needed.

The role includes administrative duties, enrollment processing, inquiries response, and CRM tracking to boost conversions.

Qualifications

• 2+ years in customer-facing roles
• 1+ year supervising or leading a small team
• Solid computer skills: Gmail, spreadsheets, and scheduling software (we train on Jackrabbit)
• Evening and weekend availability; reliable transport between Grand Prairie and Arlington
• Comfortable in and around water; able to lift 25 lb and be on your feet for long periods

Responsibilities

• Act as on-deck supervisor 3–4 evenings per week; resolve instructor, parent, or facility issues in real time
• Make meaningful connections with parents and students
• Enforce safety protocols and water-survival curriculum
• Step in to teach or be the lifeguard on duty when gaps appear
• Encourage reviews and referrals during parent interactions
• Process enrollments, transfers, cancels, and makeup requests in Jackrabbit
• Answer calls, texts, and emails during office hours and log all interactions
• Call, text, or email every new inquiry within 15 minutes
• Follow our sales script to close the sale
• Log all contacts and track lead stages in the CRM for conversion measurement
• Build staff schedules, track time-off, and approve pay hours
• Lead monthly in-service and coach instructors on lesson quality
• Maintain digital files for lifeguard/CPR credentials and renewals
• Represent the school at local events; gather photos and stories for marketing

Skills

Customer service

Leadership

Communication

Education

High school diploma or GED

Tools

Gmail

Spreadsheets

Jackrabbit

Job description

British Swim School of Arlington-South Grand Prairie seeks a hands-on Aquatics Assistant Manager to oversee pool operations and manage back-office tasks that enhance the customer experience. You will supervise evenings, engage with families, enforce safety protocols, and step in as lifeguard when needed.

The role includes administrative duties, enrollment processing, inquiries response, and CRM tracking to boost conversions.