Aquarium Support Specialist for Reef Enthusiasts

Aperture Pet & Life; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k match

Job summary

Aperture Pet & Life seeks an experienced Customer Service Representative to provide timely and accurate assistance to customers regarding orders, aquariums, reef systems, fish, warranties and the brands we service. You will handle inquiries, process orders, returns and refunds, and support technical questions in a fast-paced, product-focused environment. Join a team dedicated to enriching lives through thriving ecosystems.

Qualifications

• High School diploma or equivalent and at least 1 year of telephone customer service experience.
• Experience with saltwater reef systems.
• Familiarity with BRS, Neptune Systems or Ecotech Marine products.
• Familiarity with reverse osmosis systems used in the saltwater aquarium industry.
• Demonstrated understanding of water elements and reef aquarium equipment.
• Strong customer service orientation and ability to work in a self-directed, entrepreneurial environment.

Responsibilities

• Provide support for customers via inbound/outbound calls, email, fax, live chat, walk-in and will-call.
• Answer questions about products, brands, aquariums, RO systems and related topics.
• Assist with processing orders, returns and refunds.
• Support customers with technical product questions promptly.
• Advise customers on the best course of action per department policies.
• Engage in ongoing education in the saltwater and freshwater aquarium industry.

Skills

Customer service

Telephone communication

Attention to detail

Team collaboration

Self-directed

Entrepreneurial mindset

Education

High School diploma or equivalent

Tools

BRS products

Neptune Systems

Ecotech Marine products

Reverse osmosis systems

Job description

Aperture Pet & Life seeks an experienced Customer Service Representative to provide timely and accurate assistance to customers regarding orders, aquariums, reef systems, fish, warranties and the brands we service. You will handle inquiries, process orders, returns and refunds, and support technical questions in a fast-paced, product-focused environment. Join a team dedicated to enriching lives through thriving ecosystems.