APSS - Service Technician

APSS LLC; Little Rock (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

APSS LLC is seeking a Field Service Technician to install, service, troubleshoot, and maintain integrated security and low voltage systems at customer sites in the Little Rock, AR area. The role emphasizes hands-on work with video surveillance, access control, weapons detection systems, and DAS.

Travel and onsite customer training are part of the job. The ideal candidate has 3–5 years in the industry, strong problem-solving skills, and the ability to interpret schematics and install complex

Qualifications

• High School Diploma or GED required, with 3–5 years of industry experience preferred.
• Preferred certifications in Avigilon or other security platforms.
• OSHA 10/30 and networking certifications (e.g., CompTIA Network+).
• Low-voltage or access control certifications are valued.

Responsibilities

• Install, configure, maintain, and troubleshoot Avigilon camera systems and video management platforms.
• Install, terminate, and test low-voltage cables (CAT5e/CAT6, fiber, coax).
• Configure IP-based devices and basic network infrastructure.
• Diagnose hardware, software, and network issues and resolve them.
• Provide onsite technical support and customer training as needed.
• Complete service reports and documentation accurately and on time.
• Read blueprints, wiring diagrams, and system documentation for proper installation.
• Travel to various sites and follow safety procedures.

Skills

Video surveillance

Access control

Weapons detection systems

DAS

Networking

Customer service

Communication

Problem-solving

Education

High School Diploma or GED

OSHA 10/30 certification

CompTIA Network+ or equivalent

Low-voltage or access control certifications

Manufacturer certifications in Avigilon or other security platforms

Tools

Avigilon systems

Evolv Technology weapons detection

DAS (Distributed Antenna Systems)

Access control software

Job description

APSS- Field Service TechnicianClassification: Non-ExemptPosition Type: Full TimeReports to: Service ManagerDate: 08/2026JOB DESCRIPTIONSummary/ObjectiveThe Field Service Technician will install, service, troubleshoot, and maintain integrated security and low voltage systems at customer sites. The ideal candidate will have hands-on experience with video surveillance, access control, weapon detections systems, and distributed antenna systems (DAS). This role requires strong technical ability, professionalism, and excellent customer service skills.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functionsInstall, configure, maintain, and troubleshoot:Avigilon camera systems and video management platformsEvolv Technology weapons detection systemsDistributed Antenna Systems (DAS)Access control systems including card readers, door hardware, controllers, and associated softwarePerfom preventative maintenance, inspections, and systems upgradesDiagnose and resolve hardware, software, network, and connectivity issuesRead and interpret blueprints, wiring diagrams, schematics, and system documentationInstall and terminate low-voltage cables including CAT5e/CAT6, fiber, and coaxial cableConfigure IP-based devices and troubleshoot basic network infrastructure issuesTest and verify system functionality to ensure compliance with customer and manufacturer standardsProvide onsite technical support and customer training as neededComplete service reports, documentation, and work orders accurately and on timeMaintain company tools, equipment, and vehicle inventoryFollow all company safety procedures and industry best practicesCompetenciesExcellent professional communication and organizational skills.Team player with strong Commercial Awareness.Strong decision-making and problem-solving abilities.Excellent time management skills and results-oriented performance.Demonstrates ethical integrity while completing essential functions.Supervisory ResponsibilitiesNoneWork Environment/Physical DemandsThis position may require long hours and out of town travel to a multitude of locations. New construction sites, schools, offices and factory environments. This position also operates in various weather environments outdoors and indoors. The physical demands are driven by the needs of our employees and customers. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 100 pounds.TravelLocally around the Little Rock, AR area.Required Education, Experience & AbilitiesHigh School Diploma or GED3-5 years industry experiencePreferred CertificationsManufacturer certifications in Avigilon or other security platformsLow-voltage or access control certificationsOSHA 10/30 certificationNetworking certifications such as CompTIA Network+ or equivalentDisclaimerCompensation is commensurate with experience and relevant certifications. Relocation for any position offered is at the discretion of the hiring manager. Applicants must be able to pass a pre-employment drug screening, background screening and Motor Vehicle Report with favorable results to be considered for employment. Arkansas Public Safety Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Required Education, Experience & AbilitiesHigh School Diploma or GED3-5 years industry experiencePreferred CertificationsManufacturer certifications in Avigilon or other security platformsLow-voltage or access control certificationsOSHA 10/30 certificationNetworking certifications such as CompTIA Network+ or equivalent