Security Systems Service Technician

Digi Security Systems; Fayetteville (AR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401k plan

PTO and vacation

Paid holidays

Tools provided

Training and development

Company laptop and phone

Job summary

Digi Security Systems in Northwest Arkansas seeks an experienced Service Technician to install, service, and program access control, CCTV and intrusion systems across commercial sites. You will troubleshoot, perform customized programming, and provide technical guidance to partners, with a strong emphasis on safety and quality.

A minimum of five years in commercial security is required, along with reliable driving and professional communication.

Qualifications

• At least five (5) years of experience in the commercial security systems field.
• Expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems.
• Valid driver's license and clean driving record are required.

Responsibilities

• Service: maintain and service access control, CCTV, and motion/intrusion/alarm systems; train Partners as needed.
• Troubleshooting: diagnose issues on Partner systems and provide reports to Service Coordinator.
• Programming: ensure systems are programmed to high standards and customized per Partner needs.
• Communication: provide progress updates to Partners and internal staff.
• Documentation: complete service close-out paperwork and invoicing documents.

Skills

Access Control

CCTV

Burglar/Intrusion Alarm Systems

Troubleshooting

Programming

Job description

About Digi Security Systems

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.

Position Overview

We are seeking an experienced Service Technician to join our operations in the Northwest Arkansas area. Rate of pay is dependent on experience. This person will be responsible for performing the most skilled security technician work in the service, troubleshooting, alternation and programming of all security related systems. Service Technicians are service providers who support Digi's internal and external operations by providing custom programming, training, and technical advisement. This individual must have an expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems and at least five (5) years of experience working in the commercial security systems field.

Main Responsibilities

• Service: Responsible for the professional service of access control, CCTV, and motion/intrusion/alarm systems. Additionally train and explain solutions to Partners for future reference.
• Troubleshooting: Diagnose variable issues on Partner systems and provide accurate diagnostic reports to the Service Coordinator. May require working on a variety of different systems.
• Programming: Ensures Partner systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific Partner needs.
• Communication: Respectfully communicates with all local Partner and internal staff on daily progress and any necessary information on any service call.
• Documentation: Completes service close out documentation, including Partner meetings/walkthroughs. Documents service quality and completes all required close out documents for invoicing.

Qualifications

• At least five (5) years of experience working in the commercial security systems field.
• Expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems.

Benefits

• 30 hours PTO plus 2 weeks vacation accrual rates
• 3 weeks vacation accrual rate after first year of employment
• 7 company-wide paid holidays throughout the year
• On-call and Travel pay bonuses
• 401k plan w/corporate matching structure
• Full health benefits - medical, dental and vision
• Included life insurance, additional available for purchase
• Accident/critical illness insurance available for purchase
• Full set of Hilti tools
• All hand tools and consumables paid for by company
• Required training/licensing paid for by company
• Voluntary professional development opportunities
• Company laptop, company phone, uniforms and gear
• Yearly stipend for steel-toed boots and work pants
• Overtime and bonus pay

Physical Requirements

• Ability to lift/move equipment and tools weighing up to 50 lbs.
• Ability to work from ladders or man lifts at extended heights.
• Must be able to differentiate colors.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver’s license in the state of which you are applying and meet company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.