APSS - Service Technician

The Kincaid Group; Little Rock (AR); On-site; USD 34,000 - 41,000; Full time

Job summary

Arkansas Public Safety Solutions is seeking a Field Service Technician to install, service, troubleshoot, and maintain integrated security and low voltage systems at customer sites. The ideal candidate will have hands-on experience with video surveillance, access control, weapon detection systems, and distributed antenna systems (DAS), plus strong technical ability and customer service.

This role involves local travel around Little Rock, AR, with opportunities for growth and the chance to work

Qualifications

• High School Diploma or GED is required.
• 3-5 years industry experience.
• Manufacturer certifications preferred.

Responsibilities

• Install, configure, maintain and troubleshoot surveillance, access control, DAS.
• Diagnose hardware, software, network issues and perform upgrades.
• Read blueprints, wiring diagrams and system documentation.
• Provide onsite technical support and customer training as needed.
• Complete service reports and maintain inventory.

Skills

Professional communication

Customer service

Team player

Problem solving

Time management

Education

High School Diploma or GED

Tools

Avigilon

Evolv

DAS

Access control software

Job description

Job DetailsJob Location: APSS - Shackleford Road Little Rock, AR - Little Rock, AR 72205-6928Position Type: Full TimeSalary Range: $25.00 - $30.00 HourlyAPSS- Field Service Technician

JOB DESCRIPTION

Summary/Objective

The Field Service Technician will install, service, troubleshoot, and maintain integrated security and low voltage systems at customer sites. The ideal candidate will have hands-on experience with video surveillance, access control, weapon detections systems, and distributed antenna systems (DAS). This role requires strong technical ability, professionalism, and excellent customer service skills.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Install, configure, maintain, and troubleshoot:

• Avigilon camera systems and video management platforms
• Evolv Technology weapons detection systems
• Distributed Antenna Systems (DAS)
• Access control systems including card readers, door hardware, controllers, and associated software

• Perfom preventative maintenance, inspections, and systems upgrades
• Diagnose and resolve hardware, software, network, and connectivity issues
• Read and interpret blueprints, wiring diagrams, schematics, and system documentation
• Install and terminate low-voltage cables including CAT5e/CAT6, fiber, and coaxial cable
• Configure IP-based devices and troubleshoot basic network infrastructure issues
• Test and verify system functionality to ensure compliance with customer and manufacturer standards
• Provide onsite technical support and customer training as needed
• Complete service reports, documentation, and work orders accurately and on time
• Maintain company tools, equipment, and vehicle inventory
• Follow all company safety procedures and industry best practices

Competencies

• Excellent professional communication and organizational skills.
• Team player with strong Commercial Awareness.
• Strong decision-making and problem-solving abilities.
• Excellent time management skills and results-oriented performance.
• Demonstrates ethical integrity while completing essential functions.

Supervisory Responsibilities

None

Work Environment/Physical Demands

This position may require long hours and out of town travel to a multitude of locations. New construction sites, schools, offices and factory environments. This position also operates in various weather environments outdoors and indoors. The physical demands are driven by the needs of our employees and customers. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 100 pounds.

Travel

Locally around the Little Rock, AR area.

Required Education, Experience & Abilities

• High School Diploma or GED
• 3-5 years industry experience

Preferred Certifications

• Manufacturer certifications in Avigilon or other security platforms
• Low-voltage or access control certifications
• OSHA 10/30 certification
• Networking certifications such as CompTIA Network+ or equivalent

Disclaimer

Compensation is commensurate with experience and relevant certifications. Relocation for any position offered is at the discretion of the hiring manager. Applicants must be able to pass a pre-employment drug screening, background screening and Motor Vehicle Report with favorable results to be considered for employment. Arkansas Public Safety Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Required Education, Experience & Abilities

• High School Diploma or GED
• 3-5 years industry experience

Preferred Certifications

• Manufacturer certifications in Avigilon or other security platforms
• Low-voltage or access control certifications
• OSHA 10/30 certification
• Networking certifications such as CompTIA Network+ or equivalent