Lead Technician

The Kincaid Group; Little Rock (AR); On-site; USD 41,000 - 48,000; Full time

Job summary

Arkansas Public Safety Solutions is seeking an experienced Lead Field Technician in Little Rock, AR. The role oversees day-to-day field performance, installs and troubleshoots complex security and communication systems, and coordinates with project managers on large-scale projects to meet scope and quality standards.

Travel is extensive (out-of-town), and the candidate must independently manage installations of cameras, access control, DAS, and concealed weapons detection technologies, ensuring

Qualifications

• High school diploma or GED required.
• 3–5 years industry experience.

Responsibilities

• Lead field personnel to deliver on-site installations per project scope.
• Coordinate with project managers on scheduling and scope changes.
• Install, service, and troubleshoot video surveillance, access control, and DAS systems.
• Ensure proper documentation and quality across all job sites.

Skills

Project management

Troubleshooting

Communication

Teamwork

Time management

Education

High School Diploma or GED

Job description

Job Details

• Level: Experienced
• Job Location: APSS - Shackleford Road Little Rock, AR - Little Rock, AR 72205-6928
• Position Type: Full Time
• Education Level: High School Diploma or GED
• Salary Range: $30.00 - $35.00 Hourly
• Travel Percentage >50%
• Job Shift: Varies
• Job Category: Skilled Labor - Trades
• APSS- Lead Field Technician

Classification: Non-Exempt

Position Type: Full Time

Reports to: Project Manager

Date: 01/2026

Job Description

Summary/Objective

The Lead Field Technician is responsible for managing the day-to-day jobsite performance of field technicians while actively supporting and overseeing system installations. This role requires the ability to independently install, service, and troubleshoot complex security and communication systems while routinely checking in on and coordinating active large-scale projects. The Lead Field Technician ensures that all assigned installations are completed accurately, professionally, and in full compliance with project scope, industry standards, and company quality expectations. This position provides technical leadership for the installation and service of video surveillance (cameras), access control systems, Distributed Antenna Systems (DAS), and concealed weapons detection technologies, ensuring proper system functionality, integration, and documentation across all job sites.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Project Management
• Ensure all devices are installed where designated
• Ensure all programming is complete before leaving site
• Keep sales informed if they need to be involved with changes to scope
• Keep up on trainings on core product lines and ADS installation techniques
• Run service calls and troubleshoot customer equipment
• Manage inventory for service calls and job installations
• Work with project managers on completion and scheduling of ongoing projects
• Perform other duties and responsibilities as assigned by the General Manager and/or Vice President

Competencies

• Excellent professional communication and organizational skills.
• Team player with strong Commercial Awareness.
• Strong decision-making and problem-solving abilities.
• Excellent time management skills and results-oriented performance.
• Demonstrates ethical integrity while completing essential functions.

Supervisory Responsibilities

Lead level field personnel will monitor and manage onsite labor to deliver a project on time and as designed.

Work Environment/Physical Demands

This position may require long hours and out of town travel to a multitude of locations. New construction sites, schools, offices and factory environments. This position also operates in various weather environments outdoors and indoors. The physical demands are driven by the needs of our employees and customers. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 100 pounds.

Travel

95 percent travel is required for the position.

Required Education, Experience & Abilities

• High School Diploma or GED
• 3-5 years industry experience

Disclaimer

Compensation is commensurate with experience and relevant certifications. Relocation for any position offered is at the discretion of the hiring manager. Applicants must be able to pass a pre-employment drug screening, background screening and Motor Vehicle Report with favorable results to be considered for employment. Arkansas Public Safety Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.