APS Investigator — Protect Vulnerable Adults

State of Washington; Pasco (WA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Travel opportunities

Hybrid telework

Job summary

Washington State Department of Social and Health Services (DSHS) invites applications for a Social Service Specialist 3 in Adult Protective Services. The investigator will conduct in‑person interviews, evaluate information, document investigations, and coordinate with law enforcement, families, and community partners to safeguard vulnerable adults.

Qualifications emphasize strong investigative skills, time management, and knowledge of Medicaid terms and policies; travel and potential hybrid

Qualifications

• Proven ability to assess complex situations and develop effective, practical solutions.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office, accurate data entry, and effective documentation practices.
• Familiarity with Medicaid terminology, regulations, and policies.
• Flexibility and adaptability in response to changing policies and organizational priorities.
• Strong critical thinking skills with the ability to maintain focus under pressure.
• Ability to work independently and make sound decisions, including in urgent safety‑related situations.
• Experience assessing risk and ensuring the safety of vulnerable adults or children is highly desirable.

Responsibilities

• Conduct face‑to‑face interviews with alleged victims, alleged perpetrators, and other collateral contacts.
• Collect and evaluate relevant information to make decisions related to the investigation, services, and outcomes.
• Document all pertinent activity for each investigation and record electronically using computer software application systems.
• Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/partners regarding client needs.
• Identify and refer at‑risk and vulnerable adults to appropriate service groups.
• Provide client advocacy, consultation, networking, family support, and crisis intervention.
• Prepare and provide testimony at administrative hearings, court proceedings, and criminal, civil, and administrative proceedings.

Skills

Investigative skills

Time management

MS Office

Medicaid terminology

Flexibility

Critical thinking

Independent work

Risk assessment

Education

Master's degree in social services / allied field

Bachelor's degree in social services / allied field

Equivalency: 6+ years education/experience in social services

Tools

Microsoft Office Suite

Job description

Washington State Department of Social and Health Services (DSHS) invites applications for a Social Service Specialist 3 in Adult Protective Services. The investigator will conduct in‑person interviews, evaluate information, document investigations, and coordinate with law enforcement, families, and community partners to safeguard vulnerable adults.

Qualifications emphasize strong investigative skills, time management, and knowledge of Medicaid terms and policies; travel and potential hybrid