APR Technical Lead — IT Programs & Tier-2 Services

Centuria; Alexandria (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Alexandria, Virginia, is seeking an APR Technical Lead to oversee project management of complex IT contracts. The ideal candidate will have significant experience managing a Tier 2 specialized support desk, ensuring service level agreements are met and leading a team effectively. Qualifications include ITIL Certification and a relevant degree. The position requires a strong technical direction and risk management acumen to guide project initiatives successfully.

Qualifications

• Proven experience managing a Tier 2 specialized support desk in a large environment, preferably supporting over 10,000 users.
• Experience with management of Service Level Agreements.
• Fifteen years of IT experience with at least ten years in a management position.

Responsibilities

• Responsible for overall project management of complex IT contracts.
• Plans, organizes, and manages teams engaged in technical duties.
• Identifying risks and forming contingency plans.

Skills

Project management

Task organization

Team leadership

Risk management

Technical direction

Education

BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent

Tools

ITIL Certification

Microsoft Certifications (MCSE or similar)

Job description

A leading technology solutions provider in Alexandria, Virginia, is seeking an APR Technical Lead to oversee project management of complex IT contracts. The ideal candidate will have significant experience managing a Tier 2 specialized support desk, ensuring service level agreements are met and leading a team effectively. Qualifications include ITIL Certification and a relevant degree. The position requires a strong technical direction and risk management acumen to guide project initiatives successfully.