Apps Sup Tech Lead Analyst - Vice President

Citibank (Switzerland) AG; Northern, New York (KY, NY); Hybrid; Confidential; Full time

Job summary

Citi is seeking an Apps Support Tech Lead Analyst (Vice President) in New York, NY, hybrid work arrangement. The role focuses on strategic leadership for enterprise application support, incident management, and cross-team collaboration to ensure reliable, secure platforms.

The candidate will guide senior analysts, drive high-priority incident response, and influence technology decisions that impact Citi's technology operations and customer experience.

Qualifications

• 6–10 years of progressive experience in Application Support, Production Support Engineering, Systems Analysis, or Enterprise IT Operations.
• Experience in high-availability, mission-critical production environments (Financial Services domain preferred).
• Proficient with Linux/Unix environments and Windows Server architectures.
• Strong SQL querying, data analysis and schema comprehension.
• Database experience with Oracle, Sybase, and Microsoft SQL Server.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions and define system enhancements.
• Provide expert level apps support and guide problem resolution.
• Define system scope and objectives for complex enhancements and document requirements.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to assess impacts.
• Identify risks and security issues, and propose mitigation options.
• Coach and guide junior analysts, delegate tasks, and ensure quality.

Skills

Linux / Unix

SQL querying

Communication skills

Scripting languages

Database analysis

Education

Bachelor’s degree in Computer Science, Information Systems, Software Engineering

Tools

Jira

ServiceNow

Oracle

Sybase

Microsoft SQL Server

Job description

## Apps Sup Tech Lead Analyst - Vice PresidentApply: Hybrid: New York New York United States: Full time: Posted Today: 26994814Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **Responsibilities:** * The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.* Provides expertise in area and an advanced level of understanding of the principles of apps support.* Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.* Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.* Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements* Considers the implications of the application of technology to the current environment.* Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.* Acts as advisor or coach to new or lower level analysts; allocates work.* Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.* Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.* Persuades and influences others through strong and comprehensive communication and diplomacy skills* Performs other duties and functions as assigned* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Recommended Qualifications:** * 6–10 years of progressive experience in Application Support, Production Support Engineering, Systems Analysis, or Enterprise IT Operations.* Prior experience supporting high-availability, mission-critical production environments (Financial Services / Enterprise Banking domain experience preferred).* In-depth hands-on experience navigating, administering, and troubleshooting enterprise **Linux / Unix** environments.* Solid proficiency in **Microsoft Windows Server** architectures and enterprise tooling* Strong proficiency in **SQL** querying, data analysis, and schema comprehension.* Proven experience troubleshooting and maintaining relational database management systems, including **Oracle**, **Sybase**, and **Microsoft SQL Server*** Practical experience with scripting languages* Experience with incident tracking, real-time system monitoring, and ticketing/incident workflows (e.g., RTIS, ServiceNow, Jira).* Proven ability to manage the day-to-day operational support desk, oversee shift handovers, and drive command-and-control during high-priority incidents and system outages.* Demonstrated track record of coaching, advising, and upskilling junior and mid-level support analysts, including task delegation and quality assurance.* Strong communication, negotiation, and relationship-building skills to effectively partner with, influence, and guide Product Owners, Business Analysts, Systems Analysts, and senior business stakeholders. **Education:** * Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related technical field (or equivalent practical experience). ------------------------------------------------------## **Job Family Group:**Technology------------------------------------------------------## **Job Family:**Applications Support------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**New York New York United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$142,320.00 - $213,480.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------## **Anticipated Posting Close Date:**Sep 28, 2026