Apps Sup Tech Lead Analyst - VP

Citigroup Inc.; Tampa (FL); On-site; USD 114,000 - 171,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. in Tampa, Florida is seeking an Apps Support Tech Lead Analyst to partner with multiple technology teams, drive complex application enhancements, and lead incident/outage management to maintain service stability.

The role requires seasoned leadership, deep SQL/Oracle, cloud and microservices knowledge, strong communication, and the ability to influence across functions while guiding junior analysts and ensuring risk and regulatory compliance.

Qualifications

• 13+ years of production support and analytics experience.
• Experience leading large development projects and gathering requirements.
• Strong problem solving, strategic thinking and leadership skills.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions to meet goals.
• Provide expertise in area and advanced understanding of apps support principles.
• Define systems scope and objectives for complex enhancements and problem resolution; document requirements.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to determine impacts and support requirements.
• Assess application implications to the current environment and identify risks and security concerns; propose mitigations.
• Perform incident/outage management and crisis handling; coordinate with Dev and Infra partners to remediate stability risks.

Skills

Problem solving

Leadership

Communication

Strategic thinking

Fast-paced work

Requirements gathering

Relationship building

Decision making

Mentoring

Education

Bachelor's degree

Master's degree preferred

Tools

SQL Server

Oracle

Java/.Net/Python

Cloud (Openshift)

ELK/Grafana/GCO

Job description

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business, and operates as an individual contributor. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Confidently handle outage communication with stakeholders in Business and Operations.
• Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 13+ years experience
• Level 2 Production Support experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Technical Skills

• SQL Server – SQL, Stored Procedures
• Oracle or other RDBMS
• Knowledge of Java / .Net programming / Python
• Database performance and tuning
• Cloud Technologies (e.g., Openshift) and Micro Services
• Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

Education

• Bachelor’s/University degree, Master’s degree preferred

Technology

Job Family Group:

Applications Support

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

Citi offers competitive employee benefits, including:

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 22, 2026