Applications Support Tech Lead Analyst - Vice President

Citi; Irving (TX); On-site; USD 126,000 - 189,000; Full time

Job summary

Citi in Irving, Texas seeks an Apps Support Tech Lead Analyst to partner with multiple technology teams for integrated application support. You will drive complex enhancements, diagnose issues, and guide incident resolution with a strong focus on reliability and security.

The role requires 6+ years in application support, hands-on Unix scripting, Oracle queries, and experience with autosys and observability tools. Excellent cross‑team communication is essential.

Qualifications

• 6+ years of experience in an Application Support role or similar.
• Hands-on experience with Unix and shell scripting to automate tasks and diagnose issues.
• Working knowledge of Oracle databases with ability to write and run queries for troubleshooting.
• Practical experience with Autosys or equivalent job scheduling.
• Proficiency with monitoring/observability tools (ITRS Geneos, AppDynamics, ELK, Grafana, OpenTelemetry).
• Experience managing incidents and service requests via ServiceNow or Jira.
• Familiarity with OpenShift or ECS for deployments in modern infra.
• Clear communicator capable of engaging technical and non‑technical audiences.

Responsibilities

• Partner with multiple technology teams to ensure integrated delivery of functions.
• Provide expert guidance on apps support principles and practices.
• Define systems scope and objectives for complex enhancements and issue resolution.
• Collaborate with Product Owners and Analysts to determine system impacts and requirements.
• Assess risk and security implications; communicate mitigation options.
• Mentor junior analysts and allocate work as needed.
• Impact the business by advising on strategic technical decisions.

Skills

Unix scripting

Oracle queries

Autosys

Observability tooling

Incident management

Containers & orchestration

Cross-team communication

Education

Bachelor's degree in Computer Science

Master's degree preferred

Tools

OpenShift

ECS

ServiceNow

Jira

ITRS Geneos

AppDynamics

ELK

Grafana

OpenTelemetry

Job description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower-level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 6+ years of experience as Application Support role or similar.
• Hands-on experience with Unix and shell scripting, used to automate operational tasks, diagnose system issues, and support production environments.
• Working knowledge of Oracle databases, including the ability to write and execute queries to investigate data issues and support application troubleshooting.
• Practical experience with Autosys or a comparable job scheduling platform, managing batch workloads in a production setting.
• Proficiency with monitoring and observability tooling — including ITRS Geneos, AppDynamics, ELK, Grafana, or OpenTelemetry — to track system performance and respond to alerts effectively.
• Experience managing incidents and service requests through platforms such as ServiceNow or Jira, with a disciplined approach to ticket quality and resolution tracking.
• Familiarity with container and orchestration platforms such as OpenShift or ECS, supporting application deployments in modern infrastructure environments.
• Clear and confident communicator, able to engage technical and non-technical audiences with equal effectiveness, and to work collaboratively across teams under pressure.

Beneficial Skills & Qualifications

• Experience with messaging technologies such as IBM MQ, Tibco EMS, or WebSphere, supporting event-driven or integration-heavy application landscapes.
• Exposure to database platforms including Oracle GoldenGate, ORAAS, or MongoDB, particularly in environments requiring high availability or data replication.
• Familiarity with Kafka for stream processing or event-driven architecture in a support or operational context.
• ITIL V3 Foundation certification or equivalent grounding in IT service management principles and best practices.

Education

• Bachelor’s/University degree in Computer Science, Master’s degree preferred.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$125,760.00 - $188,640.00

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date

Sep 24, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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