Apps Sup Tech Lead Analyst - Vice President

Citi; New York (NY); On-site; USD 142,000 - 213,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Wellness programs

Job summary

Citi in New York is seeking an Apps Support Tech Lead Analyst with 6–10 years of progressive experience to partner with multiple technology teams, define system scope, and deliver high‑impact enhancements.

You will mentor analysts, manage incident response and production support, ensure security and compliance, and influence technical decisions that affect the banking platform and client experience.

Qualifications

• 6–10 years of progressive experience in Application Support or IT Operations.
• Experience with high-availability, mission-critical production environments.
• Hands-on with Linux/Unix and Windows Server environments.
• Strong SQL, data analysis, and schema understanding.
• Experience with incident tracking, real-time monitoring, and ticketing workflows.
• Coaching and mentoring junior analysts, and cross-team collaboration.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions to meet goals.
• Provide expertise in apps support and deep technical guidance.
• Define systems scope and objectives for complex enhancements and problem resolution.
• Document requirements and analyze business processes and standards.
• Mentor and coach junior analysts and oversee shift handovers during incidents.
• Support risk awareness and ensure compliance with policies and controls.

Skills

Linux/Unix

Windows Server

SQL

Scripting

Incident management

Communication

Leadership

Education

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related technical field (or equivalent practical experience).

Tools

Oracle

Sybase

Microsoft SQL Server

RTIS

ServiceNow

Jira

Job description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 6–10 years of progressive experience in Application Support, Production Support Engineering, Systems Analysis, or Enterprise IT Operations.
• Prior experience supporting high-availability, mission-critical production environments (Financial Services / Enterprise Banking domain experience preferred).
• In-depth hands-on experience navigating, administering, and troubleshooting enterprise Linux / Unix environments.
• Solid proficiency in Microsoft Windows Server architectures and enterprise tooling
• Strong proficiency in SQL querying, data analysis, and schema comprehension.
• Proven experience troubleshooting and maintaining relational database management systems, including Oracle, Sybase, and Microsoft SQL Server
• Practical experience with scripting languages
• Experience with incident tracking, real-time system monitoring, and ticketing/incident workflows (e.g., RTIS, ServiceNow, Jira).
• Proven ability to manage the day-to-day operational support desk, oversee shift handovers, and drive command-and-control during high-priority incidents and system outages.
• Demonstrated track record of coaching, advising, and upskilling junior and mid-level support analysts, including task delegation and quality assurance.
• Strong communication, negotiation, and relationship-building skills to effectively partner with, influence, and guide Product Owners, Business Analysts, Systems Analysts, and senior business stakeholders.

Education

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related technical field (or equivalent practical experience).

Technology

Applications Support

Full time

New York New York United States

$142,320.00 - $213,480.00

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.