Apprentice Field Tech: Specialty Coffee Equipment

Joe Coffee; New York (NY); On-site; USD 36,000 - 44,000; Part time

Benefits offered by this job

NY State Sick Days

401(k) plan

Monthly Commuter Benefits

Partial Phone Stipend

Health, Vision, and Dental Insurance

Job summary

Joe Coffee is hiring a Field Technician Apprentice in New York to diagnose, repair, maintain, and install a range of commercial coffee equipment, including espresso machines and grinders, in fast-paced cafe environments.

You will perform service calls independently, communicate with clients and teams, and uphold high safety and professionalism standards while advancing toward a Field Technician Specialist role based on growth and performance.

Qualifications

• 3–5+ years of barista or specialty coffee experience preferred.
• Experience as a coffee technician.
• Familiarity with commercial espresso equipment (La Marzocco, grinders, brewers).
• Exposure to Enlightened Hospitality principles.

Responsibilities

• Perform in-field service calls independently on espresso machines, grinders, brewers, and cold brew systems.
• Diagnose, troubleshoot, and repair mechanical, electrical, and basic software-related issues.
• Complete preventative maintenance, installations, decommissions, and site visits.
• Communicate service updates, timelines, and solutions to internal teams and clients via Slack, phone, and email.
• Navigate equipment programming menus and perform basic software updates.
• Coordinate with manufacturers’ technical support when needed.
• Receive, process, and organize equipment and parts deliveries in accordance with SOPs.
• Maintain organized tools, parts inventory, and workspace (“mise en place”).
• Uphold safety standards when working with water, electricity, and heavy equipment.

Skills

Diagnostic skills

Customer-facing communication

Time management

Team collaboration

Basic electrical knowledge

Basic plumbing knowledge

Valid driver’s license

Tools

La Marzocco equipment

Commercial espresso machines

Multimeter

Job description

Joe Coffee is hiring a Field Technician Apprentice in New York to diagnose, repair, maintain, and install a range of commercial coffee equipment, including espresso machines and grinders, in fast-paced cafe environments.

You will perform service calls independently, communicate with clients and teams, and uphold high safety and professionalism standards while advancing toward a Field Technician Specialist role based on growth and performance.