Senior Coffee & Espresso Field Engineer

Northeastern Coffee Equipment

Boston (MA)

On-site

USD 70,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Company vehicle

Health Insurance

Company match 401(k)

Paid time off

Training & certifications

Continuing education

Job summary

Northeastern Coffee Equipment in Boston, MA seeks an experienced Coffee & Espresso Field Service Technician to install, troubleshoot, repair, and calibrate premium commercial espresso machines and related equipment throughout New England.

You will combine mechanical aptitude, electrical troubleshooting, and customer service to deliver reliable equipment performance and exceptional support for cafés, restaurants, hotels, offices, and roasters.

Qualifications

3+ years of commercial coffee or espresso equipment service experience.
Experience servicing brands such as La Marzocco, Nuova Simonelli, Victoria Arduino, Franke, Eversys, Fetco, Bunn, Mahlkönig, Mazzer.
Strong mechanical aptitude and electrical troubleshooting.

Responsibilities

Install and commission commercial espresso and coffee brewing equipment.
Diagnose electrical, electronic, hydraulic, plumbing, and mechanical issues.
Perform preventive maintenance and scheduled service visits.
Repair commercial espresso machines, coffee brewers, grinders, and beverage systems.
Configure machine programming and calibration to manufacturer specifications.
Document service work accurately using digital service software.
Maintain inventory of replacement parts and company tools.
Educate customers on equipment operation and preventative maintenance.
Communicate effectively with customers regarding repairs and recommendations.
Collaborate with internal technical support and operations teams.