Appraiser Clerk (Assessor)

Shelby County TN; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Shelby County is seeking an entry-level clerical/administrative assistant to perform a variety of records and customer service duties in a public department. The role may involve data entry, file maintenance, and processing of department-specific documents.

Pay Grade 42; Salary is commensurate with experience and education. Requires a high school diploma or GED and relevant clerical experience; some positions may allow college credit in lieu of experience. Background check may be required.

Qualifications

• Two (2) years of clerical, bookkeeping, data processing or statistical work experience.
• High school diploma or GED; OR 1 year of experience plus 1 year of college study.
• An equivalent combination of related education and/or experience.
• Proof of education, training and/or experience is required.

Responsibilities

• Process and enter data into computer/record formats for applications, registrations, permits or licenses.
• Greets customers and answers questions by phone or in person about policies and procedures.
• Provide accurate information clearly using appropriate methods and tools.
• Handle customer complaints and provide appropriate solutions for resolution.
• Receive, review, and process records and documents for accuracy and policy conformance.
• Mail or issue authorized documents as required.
• Obtain data from various sources to prepare standard reports.
• Maintain and balance cash drawers and record revenues.
• File and maintain control records; operate office equipment.
• Relieve or assist other clerical staff as needed.

Skills

Clerical experience

Bookkeeping experience

Data processing

Statistical work

Education

High school diploma or GED

1 year college study (30 semester hours or 36 quarters)

Equivalent combination of education/experience

Tools

Microsoft Word

Excel

Databases

Job description

Position Summary

Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require the use of limited independent judgment, skill processing, communicating, creating, and/or maintaining various records, files, and information regarding specific departmental functions.

Pay Grade: 42

Salary Commensurate with Experience and Education

Minimum Qualifications

• Two (2) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND
• High school diploma or possess a GED; OR
• One (1) year of experience in appropriate clerical, bookkeeping, data processing or statistical work experience and one (1) year of college study (30 semester hours or 36 quarters).
• An equivalent combination of related education and/or experience.
• PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

• Processes and/or enters pertinent data into the computer or other record format for processing or issuing department-specific applications, registrations, permits, licenses, documents, etc.
• Greets customers and answers questions by telephone or in-person concerning departmental policies, procedures and work functions.
• Provide accurate, valid and complete information clearly and concisely utilizing the right methods and tools.
• Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution.
• Receives, reviews and processes records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
• Mails or issues in person department-specific authorized documents or materials as required.
• Obtains data from various sources to prepare and compile standard reports.
• Maintains and balances cash drawers, processes applicable fees or other monetary charges and calculates daily revenues received by balancing cash drawers and recording revenue.
• Files and maintains control records. Operates office machines.
• Relieves or assists other clerical employees in an assigned work area.
• Performs other related duties as required or directed.

KSAs

• Knowledge of modern office practices, procedures and equipment.
• Skilled at operating office equipment.
• Skilled in maintaining focus, paying attention to detail and multi-masking.
• Ability to greet and answer taxpayers' inquiries competently and courteously.
• Ability to interact effectively and efficiently with a high volume of customers on the telephone and in person.
• Ability to become proficient in Microsoft Word and Excel and familiarity with computerized databases.
• Ability to plan, organize and maintain.
• Ability to resolve problem situations.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

Shelby County Resident Disclaimer

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff's Office, Division of Corrections or the Fire Department.