Appraisal Project Manager

U.S. Forensic; Metairie (LA); Remote; USD 80,000 - 110,000; Full time

Job summary

U.S. Forensic is hiring a Project Manager- Appraisals to coordinate appraisal projects, dispatch assignments, and monitor field appraisers. You will ensure SLAs are met, maintain client communications, and uphold quality across the appraisal process.

The role requires strong organizational skills and ability to handle a high volume of claims while collaborating with QA and accounting teams.

Responsibilities

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed

Job description

U.S. Forensic, LLC, an ATS Family of Companies, assists commercial and industrial clients by performing forensic evaluations, reporting, and expert witness testimony. The firm’s capabilities include accident reconstruction; structural, mechanical, and electrical engineering; fire origin and cause; and environmental services. U.S. Forensic tailors its consulting engineering services to meet each client’s unique needs, and its experienced forensic engineers and investigators support a wide range of industries. As part of the ATS family, the company also offers expanded capabilities in testing, inspection, and calibration when a broader scope of services is required.

Applied Technical Services, LLC (ATS) is a leading provider of critical testing, inspection, certification, and compliance services. ATS serves clients across a diverse set of large and stable end markets, including manufacturing, power generation, aerospace, medical, and defense. The company was founded in 1967 and is headquartered in Marietta, GA. Today, ATS employs nearly 2,100 team members across more than 95 locations throughout the United States.

Together, U.S. Forensic and ATS are driven by a shared purpose to create a safe and reliable world, delivering assurance through precise technical and professional services.

Job Title: Project Manager- Appraisals

Position Type: Full-Time

Location: This position may be based remotely or out of one of USF’s office locations.

Job Overview:

US Forensic is an Insurance Property Appraiser Project Manager to serve as a liaison between our appraisal team and our clients. In this role, you will dispatch new assignments, manage cycle times, communicate file status to clients, oversee and monitor appraisers in the field, and maintain accurate file updates. You will be responsible for meeting service level agreements (SLAs), helping to build trust in our brand and the quality of our work. The ideal candidate is highly organized and able to effectively manage client requirements while handling a high daily volume of appraisal claims.

Responsibilities

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed