Appraisal Operations Specialist — Client & Vendor Relations

ServiceLink IP Holding Company, LLC; Moon Township (Allegheny County); On-site; USD 48,000 - 64,000; Full time

Job summary

ServiceLink IP Holding Company, LLC is seeking a proactive Appraisal Operations, Client/Vendor Representative to coordinate appraisal orders under supervision, manage vendors, and ensure quality and timely service in line with company policies and industry regulations.

You will communicate with clients, monitor SLAs, and assist in resolution of day-to-day operational issues while maintaining strong vendor relations and adherence to USPAP standards.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing, and arithmetic skills.
• Ability to type 45 wpm.
• Minimum of 1 year experience appraisal operations or vendor management with an AMC, real estate or mortgage banking organization.

Responsibilities

• Review daily all assigned Work in Progress (WIP) to ensure completion of tasks per Company standards.
• Meet client SLA and quality standards.
• Maintain high levels of customer service to retain clients/vendors and escalate as needed.
• Maintain open communication with team members, vendors, and management.
• Follow through with daily goals including assignment of new orders and updating orders in progress.
• Ensure compliance with Appraiser Independence, USPAP and real estate terminology.

Skills

Communication

Customer service

Attention to detail

Typing 45 wpm

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

ServiceLink IP Holding Company, LLC is seeking a proactive Appraisal Operations, Client/Vendor Representative to coordinate appraisal orders under supervision, manage vendors, and ensure quality and timely service in line with company policies and industry regulations.

You will communicate with clients, monitor SLAs, and assist in resolution of day-to-day operational issues while maintaining strong vendor relations and adherence to USPAP standards.