Appraisal Operations Specialist (Hybrid/Remote)

Opteon USA; Fairhope (AL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Flexible or hybrid work options

Professional growth and development

Job summary

Opteon USA is hiring a Processing Specialist to manage the daily workflow of appraisal requests, requiring exceptional attention to detail, organization, and clear communication with internal teams, AMCs, appraisers, and branch partners.

You will assign, pre-flight, and follow up on orders; ensure timelines and SOP compliance; document records; troubleshoot issues; and identify process improvements in a fast-paced, collaborative environment with hybrid work options.

Qualifications

• Highly motivated and able to work with minimal supervision.
• Organized and capable of managing multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Prior AMC or Appraisal Operations experience preferred.

Responsibilities

• Assign, pre-flight, and follow up on appraisal orders within assigned queues.
• Ensure all appraisal requests meet established timelines and SOPs.
• Document and update order records based on communications and actions taken.
• Respond promptly to system notifications, take corrective action, and communicate resolutions clearly.
• Troubleshoot appraisal-related inspection issues to maintain service quality.
• Identify process gaps and suggest improvements to increase efficiency and accuracy.
• Act as a liaison between internal teams, AMCs, appraisers, and branch partners.
• Build and maintain professional relationships that promote collaboration and client satisfaction.
• Represent the company with professionalism and clarity in all correspondence.
• Develop and maintain knowledge of evolving products, services, and internal systems.
• Adapt to changing business needs and assume additional responsibilities.
• Support a culture of operational excellence through accuracy, accountability, and teamwork.

Skills

Attention to detail

Strong communication

Analytical thinking

Multitasking

Team collaboration

Tools

Microsoft Office

Job description

Opteon USA is hiring a Processing Specialist to manage the daily workflow of appraisal requests, requiring exceptional attention to detail, organization, and clear communication with internal teams, AMCs, appraisers, and branch partners.

You will assign, pre-flight, and follow up on orders; ensure timelines and SOP compliance; document records; troubleshoot issues; and identify process improvements in a fast-paced, collaborative environment with hybrid work options.